Hej ambivalence88,
Jeg hedder Michal, og jeg har overtaget din klage. Jeg har gennemgået din sag, og bare så du ved det, var Lucky Owl Club Casino ikke særlig samarbejdsvillig med os i vores forsøg på at mægle nogen form for problem. Jeg vil dog stadig forsøge at kontakte casinoet for at kaste mere lys over sagen.
Vi vil gerne invitere Lucky Owl Club Casino til at deltage i samtalen.
Til Lucky Owl Club Casino,
Kan du give yderligere oplysninger om det tekniske problem, der hindrer spillerens tilbagetrækningsindsendelse? Hvornår kan vi forvente en løsning, eller alternativt, hvilke alternative betalingsmetoder har du til rådighed, som kan bruges til at behandle betalingen til spilleren?
Hello ambivalence88,
I'm Michal, and I have taken over your complaint. I have reviewed your case and just so you know, Lucky Owl Club Casino was not very cooperative with us in our attempts to mediate any kind of issue. However, I will still try to contact the casino to shed more light on the matter.
We would like to invite Lucky Owl Club Casino to join the conversation.
To Lucky Owl Club Casino,
Could you please furnish additional details about the technical issue hindering the player's withdrawal submission? When can we expect a resolution, or alternatively, what alternative payment methods do you have available that can be used to process the payment to the player?
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