Lucky Red Casino - Spillerens indbetalingsproblem med Litecoin.

So I made a deposit of $104 via Litecoin and the Litecoin address that will provided to me popped up a name so I thought that was weird so I did it again I copied and pasted the address that was given to me through the website and the same thing popped up so I sent my money and I was later I still have not gotten anything and then when I call the casino they say that they don't see anything in the system

Dear papichulorandyy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Red Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please share the hash for each transaction you made to the casino?

Could you please share a screenshot of what happened when you attempted to make a deposit?

Post screenshots here, or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The Litecoin address was provided to me on the lucky red casino website. I copie

The Litecoin address that I copied n pasted from the luckyred casino website I have screenshots of live agent saying yes the addresss is correct but than couldn't explain why they did not receive it so now ,I'm at a loss

I understand your concern however to proceed with an investigation, I kindly ask you to provide the hash of the transaction or a link to the transaction on a blockchain explorer such as blockchair.com

Alternatively please provide the address used for deposits in the casino.

So I went back yesterday to the deposit page and once again I clicked on Litecoin and once again it gave me the same code and then when you put in that code which I copy and pasted a name comes up so I don't know if somebody hacked their system or something but the Litecoin address it's all the same it doesn't change and also it's connected to a name

I wasn't able to confirm the Litecoin address you shared.

Would you be able to share a screenshot of how it looks like when you attempt to make a litecoin deposit? Share screenshots here or send them to my email at tomas@casino.guru

As you can see in just gathered these from the casino website just now and the litecoin address doesn't change which is weird

Thank you very much, papichulorandyy, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, papichulorandyy,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Dear Lucky Red Casino team,

Could you please look into the player's issue and provide us with the results of your investigation? Is there anything that the user could provide to help you?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

Thank you for bringing this to our attention. We have had previous communication with the player regarding this issue and have advised accordingly.

Unfortunately we are limited to what we can do with the information provided, if the player is able to provide the hash for the original transaction then we may be able to investigate it further to assist them.

As can be seen when checking on a blockchain explorer – see screenshot below, no funds have been received on that wallet address and so it may be that the player needs to follow up with Paypal (where it appears they have carried out the transaction from based on screenshots) as they may be able to reverse this at their end if it has been sent to an incorrect recipient, although it does state that it should be returned after 30 days provided the recipient hasn’t accepted).

Many thanks,

Thank you for your response and clarification, Lucky Red Casino team. Can you please check if the e-wallet was really shown to the player by the casino (cashier section - deposit)? Although there are no funds in the e-wallet in question, it appears that he received the e-wallet from the casino. It was also confirmed by the casino's live chat representative.

Dear papichulorandyy,

Can you please provide us with the hash of the successful transaction to the above-mentioned e-wallet?

If I understand it correctly, my colleague Tomas asked you for it 3 weeks ago, and instead, you provided him only with the recipient's e-wallet. In addition, we are close to 30 days period. In one of your screenshots (without the e-wallet details), I can see the transfer was made on May 14, 2024. From the same screenshot, it is clear that the transfer will be returned if the recipient does not respond to the pending transfer within 30 days. So, based on the screenshot from the casino representative, the transfer has not been completed yet, which was only a few hours ago. I think you should only wait until the funds are back in your e-wallet. I also strongly recommend you ask your payment provider about an estimated time frame for returning your funds.

So every transaction that I have completed with Lucky Recasino I received a hash transaction number but for some strange I'm reason with this transaction I never receive confirmation which therefore I don't have a hash number and yes the 30 days is coming up in about 3 days but the main issue here is where did I get the numbers from I got them straight off of Lucky red deposit site and I even copied and pasted the number and I even chatted with one of the representatives and she clarified and verified that the number was correct so it was something within the lucky red system so I think it's only fair that I have to wait 30 days for my money because of the casinos mistake I think I should get the same amount for the loss of time that I endured and the stress

Since you were not able to provide us with any sufficient proof of a successful transfer nor a detailed statement/confirmation of payment with the receiver's e-wallet details, it seems like the transaction was not successful or completed at all. Therefore, since we really do not know what happened there, and it did not have to be the problem on the casino's side, I do not think anyone should pay you more than your returned transfer.

As I mentioned, please ask your payment provider for an estimated time frame for returning the funds after the 30-day period without the recipient's confirmation expires. Then wait for the funds to be credited back to your e-wallet, and please let us know once it is done.

I can keep the thread open until you confirm the funds were returned, and possibly wait for the casino's response regarding my questions directed to them. However, even if the funds are not credited back to your e-wallet, since you do not have anything that could prove the transfer was successful, I am not sure how we can help you.

Looking forward to hearing from you.

I think you are missing my point they neverr emailed mena confirmation with no hash number and i get everything your saying butbthe reason im in this messs is because thats the address i was given by them so i was out of my funds for 30 days so on that. Basis alone i should be compensated someway

However, although you shared screenshots of communication with the casino live chat representative, you have not provided any evidence supporting your claims that you really transferred or tried to transfer your funds to the e-wallet address you received from the casino upon making a deposit. The screenshot of the transaction you shared could belong to a random person since there is no information about an e-wallet.

Please let us know what you find out from your payment method provider, and inform us once the funds are credited back to your e-wallet, or about an update.

Hi,

Just in response to your message regarding the e-wallet being confirmed, the messages from the live chat representative confirm the details that are presented on the site, however, they didn't confirm the wallet address that the customer transferred to nor the email address that it requested. They did advise to raise this issue with the wallet provider as it looked like something was incorrect due to the email address and the confirmation that was being requested.

We hope that the customer can resolve the matter via their wallet provider.

Kind Regards,

When i copied and pasted the wallet address that was provided via the deposit pg the name hat came up was the one that it got sent too. You guys are. Not taking accountability so you can at leastvguce me something for all this stresss that is being. Caused

So I received my funds last night and it went straight into my PayPal account so I had to Bright Idea of trying it again to put the number that I went again last night on the lucky right Casino website and it's the same number there so I use that number again and long and behold the same name pop up so it must be that number that's been assigned to me and then when I try to screenshot it along and behold it wouldn't let me screenshot it because instead of security issues so this needs to be further look at the casinos and because that number that's assigned to me that never changes it seems for Litecoin that's the name that comes up M Alderaan so on the casinos and if they try to I don't know try it themselves they will see that that's the name that pops up when put in that number that's been assigned to me so I had another bright idea let me buy Bitcoin cash and put it back into the casino I did that and I lost it all like the wedding here is not existent like the first time I signed up I won $300 and I was almost a year ago I have probably deposited more than $5,000 now and have yet to win anything so I was a little bummed out about that aspect and hopefully lucky red Casino could compensate me for the stress that I had to endure because of this situation

And also I inquired to PayPal about the hash and they said the hash only comes when everything is complete so since the person never accepted it I didn't get a hash but like I said if you go on the lucky red Casino thing and you use the number that they gave me that's the name that pops up and then when I try to screenshot it all I got with a black screen

U see i jiats didnthis right now and the casino site its still giving me the same address yo send to i thought they change the addresees thatsinteresting

I finally found a way to get the evidence that you guys needed without a black screen so what I did was I put the address that was given to me and that's still given to me even presently I entered it into the PayPal box and long and behold that's the name that he was popping up is what I'm trying to say this whole time

Dear papichulorandyy,

Thank you for confirmation and for using the Casino Guru complaint resolution centre. As your funds were successfully bounced back to your e-wallet, I will now mark your complaint as 'resolved' in our system.

As for the unsuccessful transfer and an e-wallet belonging to a person on PayPal, allegedly given by the casino upon making a deposit - it looks like you simply made a transfer to a random person having an e-wallet on PayPal. In your screenshot, it seems that although you put there the correct e-wallet, PayPay shows you only a suggestion - a random person/e-wallet, so, instead of continuing to make a transfer to the correct e-wallet address, you clicked on the user/e-wallet shown to you as some suggestion. Fortunately, the owner of the e-wallet did not accept your transfer within the 30-day period, and your funds were refunded. It is possible that therefore, the transfer details do not include any e-wallet address, only the receiver's email address. Alternatively, you copied/pasted the e-wallet incorrectly since the last letter is different in the search bar on the PayPal website compared to the one it is in the deposit section of the cashier in your casino account... I am sorry, but it looks to be very likely a mistake on your side, and the casino could have not influenced it in any way. It means that the casino is not responsible for the situation that arose. It was/is basically between you and your payment method provider. The e-wallet in your casino account, shown to you upon making a deposit, is probably correct.

If your issue persists, and you are not able to make a deposit in this way, I strongly recommend you discuss the matter with the casino's Customer Support regarding detailed instructions on how to do it correctly, ask your payment method provider for the details, and/or use an alternative payment method for deposits in the future if you are unable to do it in a correct way. Alternatively, try to double-check the whole situation with the casino CS again and in detail.

Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Lucky Red Casino Team, for your help and cooperation.

Best regards,

Branislav, Casino.guru