The player from Netherlands noticed that the casino has a fake license presented on its website and decided to close the account and to request a refund of his deposit. He was provided with the information that the process can take up to 60 working days and so he submitted a complaint. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint.
Spilleren fra Holland bemærkede, at kasinoet har en falsk licens præsenteret på sin hjemmeside og besluttede at lukke kontoen og anmode om en tilbagebetaling af sit indskud. Han fik information om, at processen kan tage op til 60 arbejdsdage, og derfor indgav han en klage. Klagen er blevet lukket som 'uløst', fordi kasinoet undlod at svare og samarbejde om at løse klagen.
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