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I registered and made a deposit of $400. I made several bets and my balance became $1077. Then they rejected my withdrawal and asked for verification. I uploaded my biometrics and bank statement. then they asked for my utility statement. I sent them a utility bill for gas. they rejected it. then I charged the utility bill for the water. she was also rejected. then I sent them utility bills for telephone electricity and the right of ownership, which they also rejected. They told me to send a utility statement to my friend, but I no longer had any utility statements that I could send to them. after which they blocked my account and confiscated my funds, citing the fact that I was a fraudster. Now they completely ignore me. help me get my $1077 back!

Hello rebecca74,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyBlock Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about? Can you please explain why did you mean by "sending a statement to your friend"?

Looking forward to your answer.

Regards,

Nick

The verification process took exactly a month. They only approved my bank statement and my kyc. The last time I talked to the casino was yesterday, and yesterday they blocked my account

"sending a statement to your friend"? Its google translated this. I meant that they also asked me for utility statements, but I can’t send them to them since I’ve already sent them everything I have

Hello rebecca74,

Please forward the communication between you and the casino to nikolas.b@casino.guru for further review.

Thank you rebecca74 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you rebecca74 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask LuckyBlock Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and winnings confiscated.

Thank you!

Hi there,

The matter is currently being looked into,

Best,

Lucky Block Complaints

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi there,

The user created a second account to circumvent her sports betting limits and attempted to use a different ID document to falsify her KYC on this additional account. These actions are a clear violation of our terms and conditions. As a result, we have confiscated the winnings and closed the account.

Please let me know if you need any further information.

Best regards,

Lucky Block Complaints

Thank you for the update LuckyBlock Casino representative. Would it be possible to provide me with the evidence of multiple accounts? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Hi there,

The email has been sent,

Best,

Lucky Block Complaints

Thank you for providing me with the evidence LuckyBlock Casino representative.

Dear rebecca74, the casino has provided me with evidence of multiple accounts. I strongly advise against such behaviour in the future as it is prohibited to have multiple accounts in all casinos on the market. With that in mind, we believe the steps the casino has taken are justified and we will subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter