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HjemKlagesagerLuckyBlock Casino - Spillertvister point stemmer i casino turneringer.
LuckyBlock Casino - Spillertvister point stemmer i casino turneringer.
Automatisk oversættelse:
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2.000 $
LuckyBlock Casino
Sikkerhedsindeks:Over middel
Sikkerhedsindeks
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6.5
LuckyBlock Casino har et sikkerhedsindeks på 6,5, og det er derfor et casino med et sikkerhedsniveau over middel. Se mere om casinoets sikkerhedsindeks
Indsendt:
11.02.2024
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Sag lukket : 09.03.2024
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Oversættelse
The player from Japan had participated in a casino tournament, but found that the points reflected were inaccurate. Despite the casino's assertions that the points were correct, the player insisted they were not aligned with his game history. The player had provided evidence of his game history to support his claim. We had asked the player to forward the communication between him and the casino. After reviewing the forwarded communication and the player's game history, we concluded that the casino had already contacted the game provider and everything had been deemed correct. As the casino only provided the platform for the tournament and did not manage the point system, we advised the player to contact the game provider directly if he still believed the points were counted inaccurately. Based on these facts, we had to reject the complaint.
Spilleren fra Japan havde deltaget i en kasinoturnering, men fandt ud af, at pointene var unøjagtige. På trods af kasinoets påstande om, at pointene var korrekte, insisterede spilleren på, at de ikke var på linje med hans spilhistorie. Spilleren havde fremlagt bevis for sin spilhistorie for at understøtte sin påstand. Vi havde bedt spilleren om at videresende kommunikationen mellem ham og kasinoet. Efter at have gennemgået den videresendte kommunikation og spillerens spilhistorik konkluderede vi, at kasinoet allerede havde kontaktet spiludbyderen, og at alt var blevet anset for at være korrekt. Da kasinoet kun leverede platformen til turneringen og ikke administrerede pointsystemet, rådede vi spilleren til at kontakte spiludbyderen direkte, hvis han stadig mente, at pointene blev talt unøjagtigt. På baggrund af disse fakta måtte vi afvise klagen.
Mange tak for din klage, og jeg er virkelig ked af at høre om dit problem med LuckyBlock Casino. Tillad mig at stille dig et par spørgsmål mere, før vi går videre.
Kan du oplyse, om din konto allerede er verificeret, og hvis ja, siden hvornår præcist? Hvilken slags turnering deltog du i? Har du noget bevis for, at dine pointer blev afspejlet forkert? Hvornår har du sidst talt med kasinoet, og hvad handlede det om?
Ser frem til dit svar.
Med venlig hilsen
Nick
Hello andandjonnyx,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyBlock Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What kind of tournament did you attend in? Do you have any proof that your points were reflected incorrectly? When was the last time you spoke to the casino and what was it about?
Den 10. februar deltog vi i en turnering, hvor spillerne konkurrerede om en score, der lagde op til gevinstmultiplikatoren af slots.
(For eksempel, hvis $0,2 betaler $1, er scoren 5. Gentag dette 10 gange, og din score er 50.)
Jeg fik en score på omkring 100.000, men turneringen sluttede uden at leaderboardet blev opdateret i mere end et par timer.
Jeg troede, det var beregnet ordentligt internt, men det var det ikke.
(Mine andre brugere opdaterede heller ikke, og deres point svingede pludselig, så jeg antager, at det er en generel fejl.)
Jeg vil gerne have, at casinoguruen lader mig indsende min 10-dages spilhistorik til casinoet, så jeg kan se de nøjagtige punkter ved at tjekke min spilhistorik.
Så kan begge parter tjekke det og udregne de rigtige point.
Her er ledertavlen sidst på dagen, med en score på omkring 50.000 for førstepladsen.
Jeg fik ikke point i mere end et par timer, men jeg har faktisk en score på næsten 100.000.
The account was verified long ago.
I have experience with withdrawals.
On February 10, we participated in a tournament in which players competed for a score that added up to the winning multiplier of the slots.
(For example, if $0.2 pays $1, the score is 5. Repeat this 10 times and your score is 50.)
I got a score of about 100,000, but the tournament ended without the leaderboard being updated for more than a few hours.
I thought it was calculated properly internally, but it was not.
(My other users also did not update and their points suddenly fluctuated, so I assume it is a general glitch.)
I would like the casino guru to let me submit my 10 day game history to the casino so I can see the exact points by checking my game history.
Then both parties can check it and calculate the correct points.
Here is the leaderboard at the end of the day, with a score of about 50,000 for first place.
I did not gain any points for more than a few hours, but I actually have a score of almost 100,000.
Efter undersøgelse har jeg fundet ud af, at der er en fejl i pointtalsystemet for dette casinos turneringer.
Det viser sig, at pointene ikke afspejles på leaderboardet, før der er gået noget tid, mens spillet er helt afsluttet.
Jeg forstod ikke dette system i starten og forlod ikke spillet helt til slutningen af turneringen, så mine point blev ikke afspejlet på ranglisten.
Jeg kan dog se, at jeg oprindeligt scorede førstepladsen ved at lade dem indsende min spilhistorik.
Jeg deltog også i en anden turnering på samme tid, og jeg spillede for at få point i begge.
Den anden afspejler punkterne korrekt, og pointene stiger.
All players except me.
Upon investigation, I have found that there is a glitch in the point tally system for this casino's tournaments.
It turns out that the points are not reflected on the leaderboard until some time has elapsed while the game is completely quit.
I did not understand this system at first and did not quit the game all the way to the end of the tournament, so my points were not reflected on the leaderboard.
However, I can see that I originally scored first place by having them submit my game history.
I also participated in another tournament at the same time and I was playing so that I could get points in both.
The other one is reflecting the points correctly and the points are increasing.
Ville det være muligt at videresende kommunikationen mellem dig og casinoet vedrørende dette problem til nikolas.b@casino.guru ? Hvordan forklarede de situationen?
Hello andandjonnyx,
Would it be possible to forward the communication between you and the casino regarding this issue to nikolas.b@casino.guru? How did they explain the situation?
Så længe casinoet allerede har kontaktet spiludbyderen og ifølge dem var alt korrekt, er der ikke noget, vi kunne gøre. Det er ikke casinoet, der administrerer pointsystemet, de er blot en platform til at levere turneringen.
I sådanne tilfælde, hvis du stadig mener, at pointene blev talt unøjagtigt, vil jeg anbefale at kontakte Evolution direkte for at løse sagen.
Jeg vil også råde til altid at kontakte spiludbyderen først, hvis du nogensinde oplever problemer med turneringer, da det er meget svært for enhver 3. part at undersøge sådanne sager, da de er relateret til spiludbyderen og ikke casinoet direkte.
Desværre vil vi på baggrund af ovennævnte fakta være tvunget til at afvise klagen.
Med venlig hilsen,
Nick
Hello andandjonnyx,
As long as the casino has already contacted the game provider and according to them was everything correct, there isn't anything we could do. It is not the casino who manages the point system they are just a platform to provide the tournament.
In such cases, if you still believe that the points were counted inaccurately, I would recommend to contact directly Evolution in order to resolve the case.
I would also advise to always contact the game provider first if you ever experience any issues with tournament as it is very hard for any 3rd party to investigate such cases as they are related to the game provider and not the casino directly.
Unfortunately, based on the above stated facts, we will be forced to reject the complaint.
Best regards,
Nick
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