Lucy's Casino - Spilleren kan ikke hæve sine gevinster.

Hello, I have a problem. I want help. Please, I won 6500 euros and I can't withdraw my money

Dear eleantouma,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can better understand the situation.

Could you please advise if your account has been fully verified since the time you requested your withdrawal? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Looking forward to hearing from you.

Best regards,

Tomas

Dear eleantouma,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.