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i made an account i play slots i won 5000 and they blocked my withdrawal and every action in my account. In the chat they say that the desicion of closing the account cant change and they dont give a reason why this is happening

Dear milanezos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify if you are unable to access your casino account at the moment?
• Did you pass the verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I can log into my account yes. As for verification, I was never asked to verify. When I went to do it, it told me that verification was not needed. I collected the winnings without any bonuses at all. I made a deposit, played the slots and won. When I asked for a withdrawal, they canceled it and told me that we are not paying you because this was decided by the administration. I have never experienced such treatment from any company. We are talking about real theft of money.

μπορω να μπω στο λογαριασμο μου ναι.οσο για την επαληθευση δεν μου ζητηθηκε ποτε να κανω επαληθευση.οταν πηγα να κανω μου ελεγε οτι δε χρειαζεται επαληθευση.τα κερδη τα συγκεντωσα χωρισ κανενα απολυτως μπονουσ.εκανα καταθεση επαιξα στα slots και κερδισα. οταν ζητησα αναληψη μου την ακυρωσαν και μου λενε οτι δε σας πληρωνουμε γιατι αυτο αποφασισε η διοικηση. δεν εχω ξανα ζησει ποτε μου τετοια αντιμετωπιση απο καμια εταιρια. μιλαμε για πραγματικη κλοπη χρηματων

Thank you very much for your reply, milanezos. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thank you very much, milanezos, for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello milanezos,

I have reviewed your case and will contact the casino to see if I can help. In the meantime, can I ask you to please clarify from which country you have registered and played at the casino?

We would like to invite LunuBet Casino to join the conversation and participate in the resolution of this complaint.

Dear LunuBet Casino,

Can you please provide an explanation for the closure of the player's account?

Kind regards,

Adam

Good evening Adam. I am writing from Greece. I played slots, I won in a game called Anubis, and as soon as I asked for a withdrawal, they closed my account. After a few days, they opened my account, but they have disabled the withdrawal service.

καλησπερα αδαμ.εχω γραφτει απο την ελλαδα.επαιξα στουσ κουλοχερηδες κερδισα σε ενα παιχιδι που λεγετα anubis και μολις ζητησα αναληψη μου κλεισαν το λογαριασμο.μετα απο μερες μου ανοιξαν το λογαριασμο μου αλλα μου εχουν απενεργοποιημενη την υπηρεσια της αναληψης

At this moment my account has $7,000 in it and it is all taken from slot machines. This is real theft. I beg you from the bottom of my heart to help me.

αυτη τη στιγμη ο λογαριασμος μου εχει μεσα 7.000$ και ειναι ολα κεδισμενα απο κουλοχερηδες.ειναι κλοπη πραγματικη αυτο που γινεται.σας παρακαλω πολυ μεασα απο την καρδια μου βοηθηστε με

Hello milanezos,

Thank you for your reply.

We must wait for the casino to respond in order to proceed further.

Kind regards,

Adam