Hilsen alle,
Jeg beklager forsinkelsen.
Kære Downtown,
Er der en chance for, at du har et skærmbillede eller andet bevis på, at casinoets vilkår og betingelser er blevet ændret? Kan du på en eller anden måde bevise, at casinoets regler, som du accepterede ved registrering, var anderledes på det tidspunkt, hvor du deltog i den pågældende turnering og spillede i casinoet?
Selvom vi kræver bevis fra casinoet, hvis en spillers gevinster bliver konfiskeret, kræves det også fra spillerne. Det er ikke nok kun at påstå noget - dine påstande bør også understøttes med beviser.
Du er velkommen til at dele beviserne med mig via e-mail (branislav.b@casino.guru).
Bemærk venligst, at kasinoets påstand om overtrædelse af reglen om minimumsindsatsbeløbet for turneringen var fuldt ud underbygget af de oplyste data, og der er kun nogle få detaljer, vi skal finde ud af og afklare.
Kære Mega Dice Casino team ,
Tak for din e-mail og de oplyste data. Der opstod dog et par spørgsmål mere.
Hvad repræsenterer det omstridte beløb på 2.000 USDT, tak? Indtog spilleren nogen plads/position i Mega Dice Weekend Reels Tournament? Inkluderer de omstridte gevinster også en pris fra turneringen?
Taler vi kun om gevinster fra spil med rigtige penge, og kun betingelserne for turneringen blev overtrådt, eller taler vi også om en pris fra turneringen, som spilleren ikke har ret til?
Kan du give os flere detaljer vedrørende de omstridte gevinster?
Hvis spilleren ikke rangerede i turneringen, opfyldte han kun ikke turneringens vilkår og betingelser, men hans gevinster blev akkumuleret fra spil med rigtige penge, og gevinsten eller deres del blev vundet ved et almindeligt spil, hvorfor også denne del af spillet skulle gevinster have været konfiskeret?
Greetings all,
I am sorry for the delay.
Dear Downtown,
Is there a chance that you have a screenshot or other proof that the casino's Terms and Conditions were changed? Can you somehow prove that the casino's rules that you accepted upon registration were different at the time you participated in the tournament in question and played in the casino?
Although we require evidence from the casino if a player's winnings are confiscated, it is also required from the players. It is not enough to only claim something - your claims also should be supported with evidence.
Feel free to share the evidence with me via email (branislav.b@casino.guru).
Please note that the casino's claim about breaching the rule about the minimum bet amount for the tournament was fully substantiated by the data provided, and there are only a few details we would need to find out and clarify.
Dear Mega Dice Casino team,
Thank you for your email and the data provided. However, a few more questions arose.
What does the disputed amount of 2,000 USDT represent, please? Did the player take any place/position in the Mega Dice Weekend Reels Tournament? Do the disputed winnings include also a price from the tournament?
Are we talking about only winnings from real money play, and only the conditions for the tournament were breached, or are we talking also about a price from the tournament that the player is not entitled to?
Can you please provide us with more details regarding the disputed winnings?
If the player did not rank in the tournament, he only did not meet the tournament terms and conditions, but his winnings were accumulated from real money play, and the winnings or their portion was gained by a regular play, why also this part of the winnings should have been confiscated?
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