Kære Tomas,
Tak fordi du vendte tilbage til mig.
・Kan du oplyse, hvor længe du var en spiller på kasinoet, og hvornår præcist, hvornår kasinoet blokerede dig fra at modtage bonusser?
→Jeg lavede min første indbetaling på denne side den 9. marts. Derfor har jeg været spiller i omkring tre måneder. Kasinoet blokerede min mulighed for at modtage bonusser i dag.
・Hvornår deltog du sidst i en spilleautomatturnering i dette casino, bortset fra dette?
→Den turnering, jeg deltog i denne gang på dette casino, var ikke en spilleautomat-turnering, men en live-turnering. Jeg tror, jeg deltog i en slotturnering for omkring en måned siden uden for denne side.
・Hvornår præcis startede denne turnering, og hvornår informerede casinoet dig om, at du ikke er berettiget til nogen gevinster?
→Jeg tror, at denne turnering startede officielt for omkring tre måneder siden. Jeg fik besked om, at jeg ikke er berettiget til at modtage præmien i dag. Denne turnering afholdes hver søndag. Det starter klokken 9.00 japansk tid og slutter klokken 9.00 mandag.
Jeg vidste ikke, at mine bonusser var blokeret, eller at jeg ikke var berettiget til at modtage turneringspræmien, før jeg modtog en e-mail fra casinoet i dag. Hvis jeg havde vidst, at jeg ikke var berettiget til at modtage turneringspræmien, ville jeg ikke have deltaget i turneringen. Som følge af deltagelsen i turneringen er min saldo faldet. Selvom jeg kan acceptere, at jeg ikke kan modtage turneringspræmier i fremtiden, skal præmien for denne turnering betales.
Med venlig hilsen,
Yamada
Dear Tomas,
Thanks for getting back to me.
・Could you please advise how long were you a player of the casino and when exactly the casino blocked you from receiving bonuses?
→I made my first deposit on this site on March 9th. Therefore, I have been a player for about three months. The casino blocked my ability to receive bonuses today.
・When was the last time you participated in a slot tournament in this casino other than this one?
→The tournament I participated in this time at this casino was not a slot tournament, but a live tournament. I think I participated in a slot tournament about a month ago outside of this site.
・When exactly did this tournament start and when did the casino inform you, that you are not eligible for any winnings?
→I believe this tournament officially started about three months ago. I was notified that I am not eligible to receive the prize today.This tournament is held every Sunday. It starts at 9:00 a.m. Japan time and ends at 9:00 a.m. on Monday.
I did not know that my bonuses were blocked or that I was not eligible to receive the tournament prize until I received an email from the casino today. If I had known that I was not eligible to receive the tournament prize, I would not have participated in the tournament. As a result of participating in the tournament, my balance has decreased. While I can accept not being able to receive tournament prizes in the future, the prize for this tournament should be paid.
Best regards,
Yamada
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