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About a year ago, during the withdrawal of funds from MelBet, my page was blocked. I provided them (SB) by e-mail with all the documents that they asked for, even sent them copies of such documents, but the account is blocked and it is still not possible to withdraw money.

Около года назад, во время вывода средств с МелБет, заблокировали мою страницу. Предоставил им (СБ) по электронной почте все документы, которое они просили, даже и отправил им копий таких документов, однак счёт заблокирован и деньги вивести не возможно до сих пор.

Hello ivankhrapko9,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Melbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise why did your account got blocked, did the casino ever explain it? How much did you deposit into the casino? What is your current balance in the casino? Did you ever you any bonus there?

Looking forward to your answer.

Regards,

Nick

Hello! Your account has not been blocked, you have not yet been verified in your account. To complete it, you need to follow the instructions on the site.

Sincerely,

Melbet Team!

Здравствуйте! Ваш акканут не был заблокирован, вы еще не прошли верификацию в аккаунте. Для ее прохождения вам необходимо следовать инструкциям на сайте.

С уважением,

команда Melbet!

Dear ivankhrapko9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.