Hej,
Jeg lavede en indbetaling for at få velkomstbonussen fra casinoet.
Jeg spillede, vandt nogle penge og anmodede om en udbetaling.
I dag vågnede jeg ved at finde min bonus og mine gevinster annulleret, idet jeg nævnte "flere IP'er" som årsagen.
Problemet er, at i Brasilien har vi ikke faste IP'er!
Jeg spillede på min mobiltelefon, både i og uden for mit hjem, og IP'erne skifter.
Hvis dette er en begrænsning, bør casinoet for det første ikke tilbyde denne type bonus, og for det andet burde de ikke have tilladt mig at foretage udbetalingsanmodninger.
Desuden blev ikke engang min bonus returneret efter at have vendt alt.
Jeg kræver, at det beløb, jeg anmodede om for hævning, gendannes, så jeg kan hæve pengene fra siden, som det er min ret.
Selvom gevinsterne fra "Bonuskøbet" annulleres, vandt jeg flertallet efterfølgende.
Det er ikke rimeligt for mig at miste pengene på grund af en regel, der ikke giver mening.
Hello,
I made a deposit to claim the welcome bonus from the casino.
I played, won some money, and requested a withdrawal.
Today, I woke up to find my bonus and my winnings canceled, citing "multiple IPs" as the reason.
The issue is that in Brazil, we do not have fixed IPs!
I played on my mobile phone, both inside and outside my home, and the IPs change.
If this is a restriction, firstly, the casino should not offer this type of bonus, and secondly, they should not have allowed me to make withdrawal requests.
Moreover, upon reversing everything, not even my bonus was returned.
I demand that the amount I requested for withdrawal be restored, so I can withdraw the money from the site as is my right.
Even if the winnings from the "Bonus Purchase" are canceled, I won the majority afterwards.
It is not fair for me to lose the money due to a rule that makes no sense.
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