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the casino will only allow one withdrawal request at a time. Each for no more than €400 euros. I have made a withdrawal requested waited the maximum 36 hours they say for withdrawal just for it to be rejected ‘due to technical issues’! Then I put in another request as suggested by their online chat service! Waited another 36 hours and rejected again, this time no email no explanation nothing! Web chat told em to just put another request in! It seems they are trying to drag it out to their 30 day rule as if you’ve not deposited for 30 days you can not make a withdrawal!

Dear GrumpW,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi,

yea all my documents have been verified and yes I believe so maybe last year I’ve had a successful withdrawal. My winning were not accumulated by bonus. I meet all the withdrawal criteria hence they are just calling it technical issues and telling to keep requesting withdrawal every 36 hours when it’s rejected again.

Thank you for your reply, GrumpW. Could you please advise if you used the same withdrawal method in the past? Do you currently have any pending withdrawals?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear GrumpW,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.