MoonWin.com Casino – anmeldelse

Name: MoonWin.com Casino – anmeldelse
Item: MoonWin.com Casino
Rating: 8.7

8.7/10Sikkerhedsindeks Højt fra Casino Guru

Accepterer spillere fra Danmark

Bonus uden indbetaling:

Ikke tilgængelig

Indbetalingsbonus:

Ikke tilgængelig

*Reklamelink Til casino

MoonWin.com CasinoSikkerhedsindeks Højt Besøg *Reklamelink Se anbefalede casinoer

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Betalingsmetoder

Vis alle (28)

Udbetalingsgrænser

pr. måned

20.000 €

pr. uge

10.000 €

pr. dag

5.000 €

Ejer Dama N.V.

Udbyder Dama N.V.

Etableret 2023

Estimeret årlig omsætning

> 5.000.000 kr.

Licensudstedende myndigheder

Curaçao (Curaçao Gaming Control Board)
Comorerne (Anjouan Gaming)

OversigtBonusser0Brugeranmeldelser74SikkerhedsindeksDebat9Betalingsmetoder28

MoonWin.com Casino – Anmeldelse

Efter en tilbundsgående evaluering af MoonWin.com Casino har vi givet det et højt sikkerhedsindeks. Det er ganske enkelt et fremragende casino at spille på. I vores anmeldelse vurderer vi casinoets klagesager, estimerede omsætning, licens, spilkvalitet, kundeservice, vilkår og betingelser, udbetalings- og gevinstgrænser samt en lang række andre faktorer. MoonWin.com Casino er relateret til nedenstående online casinoer, og det trækker ratingen op. Læs hele anmeldelsen nedenfor, og bliv klogere på casinoet.

Ifølge vores research og estimater er MoonWin.com Casino et af de mindre online casinoer, når det gælder omsætning. Det er en del af en gruppe relaterede casinoer, der har en smule højere omsætning, men selv tilsammen kan de stadig kun betragtes som en mellemstor aktør. Et casinos omsætning er værd at holde øje med, fordi de større casinoer sædvanligvis ikke har nogen problemer med at udbetale større beløb, mens de mindre casinoer kan løbe ind i likviditetsproblemer, hvis du vinder den store gevinst.

Vi har ikke registreret nogen relevante klager over casinoet.

Ud fra oplysningerne i vores anmeldelse kan vi med god samvittighed konkludere, at MoonWin.com Casino er et rigtig godt online casino. Du kan forvente god behandling og en fornøjelig oplevelse, hvis du vælger at spiller på det.

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Bonusser

Bonus uden indbetaling:

Ikke tilgængelig

Indbetalingsbonus:

Ikke tilgængelig

Betalingsmetoder

Vis alle (28)

Udbetalingsgrænser

pr. måned

20.000 €

pr. uge

10.000 €

pr. dag

5.000 €

Spil

Vis alle

Spillemaskiner

Roulette

Video poker

Blackjack

Ingen betting

Bingo

Baccarat

Jackpotspil

Live spil

Ingen poker

Craps og terninger

Keno

Skrabespil

Ingen eSportsbetting

Crash-spil

Sprog

Website på Engelsk

Alle sprog (5)

Kundeservice på Engelsk

Alle sprog (5)

Live chat på Engelsk

Alle sprog (5)

Spilleverandører

Vis alle (165)

Screenshots af casinoet

Positive

Omfattende samling af spil fra flere udbydere
Turneringer tilgængelige
Flere valutaer på en konto
Support via live chat 24/7

Negative

Ikke alle betalingsmetoder er tilgængelige for alle lande

Forfatter: Peter Matúška Senest opdateret: 18.12.2025 Er der noget, der er forkert eller mangler? Giv os besked

Bonusser på MoonWin.com Casino

Se alle bonusser fra MoonWin.com Casino, inklusive deres bonusser uden indbetaling og deres velkomstbonusser ved første indbetaling.

Casino Guru

Vi giver spillere indsigt i gambling.

Brugeranmeldelser af MoonWin.com Casino

Her kan du dele dine oplevelser med MoonWin.com Casino. Læs, hvad andre spillere skriver om det, og skriv din egen anmeldelse af casinoets positive og negative sider ud fra din personlige erfaring.

Brugerfeedback:

Fremragende

Ratet af 74 brugere

Meget positivPositivNeutralNegativMeget negativ

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Casino Guru

Vi giver spillere indsigt i gambling.

Bigwiltsh

Bronze

Australien

• 2 måneder siden

Customer service was very helpful . Need some more information regarding details about deposits and the limits

Venligste kundeservice
Friendliest customer service

Langsom
Slow

MoonWin.com Casino

Dear Player,

Thank you for your review. We’re sorry to hear that you found some of the information regarding deposit details and limits unclear. Please know that our team is reviewing this to ensure everything is communicated more clearly for all players.

At the same time, we’re glad to hear that you found our customer service friendly and helpful – we truly appreciate your kind words. Your feedback helps us improve and refine the experience, and we’re committed to making things smoother for you going forward.

If you’d like to discuss deposit limits or any other details further, please feel free to reach out to us anytime at [email protected].

Best regards,
Moonwin Team

Helenik

Bronze

Norge

• 3 måneder siden

My very first spin here landed me 400, and it’s just been win after win ever since - I even hit 4000 a couple of weeks ago! Honestly, I don’t see myself playing anywhere else now. And that was all on a bonus too! Withdrawals are instant, which totally beats any other casino I’ve tried

Øjeblikkelige udbetalinger
Instant withdrawals
Store bonusgevinster
Big bonus wins

Få nye spil
Few new games

MoonWin.com Casino

Dear Helen,

Thank you so much for sharing your incredible review. We’re absolutely thrilled to hear that your very first spin landed you 400 - and even more excited that you hit a massive 4000 win a couple of weeks ago, all from a bonus! Moments like these make the experience truly exciting, and we’re glad it’s been win after win for you.

It’s also wonderful to know that the instant withdrawals have stood out to you. Fast and seamless payouts are something we work very hard to deliver, and we’re happy they’ve exceeded your expectations compared to other platforms.

We appreciate your note about wanting more new games. While we offer a wide range of top pokies and slots, we’re continually adding fresh titles to keep things exciting, and your feedback motivates us to keep expanding even faster.

If you ever have any questions, suggestions, or need assistance, feel free to reach out anytime at [email protected].

Best regards,
Moonwin Team

pirate78

Bronze

Canada

• 3 måneder siden

Overall great casino experience would totally recommend.
The withdrawl process is also very good and quick. The games are pretty good overall also.

hurtige udbetalinger
fast withdrawls
venlig kundeservice
freindly customer service
stor tilgængelighed for bonusser
great availabilty for bonuses

Evolutionen ser ikke ud til at virke i Canada
evolution doesnt seem to be working in canada

MoonWin.com Casino

Dear Abdilaziz,

Thank you so much for sharing your fantastic 5-star review. We’re delighted to hear that you’ve had an overall great experience and would totally recommend the platform. It’s wonderful to know that the withdrawal process has been quick and smooth, the games have been enjoyable, and that you’ve appreciated the friendly customer service and great bonus availability.

We also appreciate your mentioning the issue with Evolution not working in Canada. While game availability can sometimes vary by region and provider restrictions, our team is continuously working to ensure the best possible selection for all players. Your feedback helps us identify where improvements are needed.

Your kind words truly motivate us to keep enhancing the platform with top pokies, slots, exciting promotions, and fast, reliable payouts.

If you ever have any questions, suggestions, or need assistance, feel free to reach out anytime at [email protected].

Best regards,
Moonwin Team

Rolexesh

Sølv

Østrig

• 6 måneder siden

Emne: Klage over tilsidesættelse af min ludomani og manglende blokering af min konto

Kære Casino-team,

Jeg gjorde det flere gange klart, at jeg var ludomani og anmodede om at få min konto blokeret. På trods af dette forblev min konto aktiv, hvilket førte til, at jeg tabte flere tusinde euro på kort tid.

Dette er en grov forsømmelse af dit ansvar. Jeg anmoder dig derfor om øjeblikkeligt og permanent at spærre min konto og overveje at refundere mine seneste indbetalinger.

Hvis jeg ikke modtager et rettidigt svar, vil jeg tage retlige skridt og underrette den relevante tilsynsmyndighed.

Mange spil
Many games
Viele Spiele
Godt design
Good design
Gutes Design

Tag ikke spillere alvorligt, og deaktiver ikke konti i tilfælde af ludomani
Do not take players seriously & do not deactivate accounts in case of gambling addiction
Nehmen Spieler nicht ernst & deaktivieren keine Konten bei spielsucht

MoonWin.com Casino

Dear Rolexesh,

Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations, especially regarding your self-exclusion request.

We take responsible gaming very seriously, and it is deeply concerning to hear that your account remained active despite multiple requests for exclusion due to a gambling addiction. Please be assured that we are urgently reviewing this matter internally.

To assist you as quickly as possible, we kindly ask that you contact us at [email protected].

We understand the seriousness of this issue and are committed to taking all appropriate steps. Your well-being is our top priority, and we appreciate the opportunity to make things right.

Best regards,
Moonwin Team

kaxuddeippoge8

Bronze

Østrig

• 6 måneder siden

This site has been delivering big wins for me: I hit six figures but reinvest it all, and every session feels like the next jackpot is just around the corner they really know their stuff. Try it for yourself!

Hyppige store gevinster og spændende sessioner
Frequent big wins and exciting sessions
Tydeligvis en veldesignet og smart platform
Clearly a well-designed and smart platform

Kan være lidt for engagerende, især når man geninvesterer alle gevinster
Can be a bit too engaging, especially when reinvesting all winnings

MoonWin.com Casino

Dear Customer,

Thank you for your kind review! ⭐ We're glad to hear about your memorable experience at Moonwin, as that's the kind of experience we strive to provide at all times! Such a gaming experience also means offering an opportunity to score big and have a lot of fun during long sessions on a well-designed platform, so it's a pleasure to see that our efforts are paying off! 😊🎮

We truly appreciate your feedback and look forward to delivering you even more exciting gaming moments. If you ever have any questions, our support team is available 24/7 via live chat or at [email protected].

Wishing you continued good luck, fun and even bigger wins ahead in the future! 🍀💰

Best regards,
Moonwin team

basa

Bronze

Holland

• 7 måneder siden

I love the variety of games available here and the solid payouts. Starting with small wagers helped me hit bonus rounds more often. My friends ran into a lengthy verification hold, but once approved their redemptions went through without a hitch.

Forskellige spil
Variety of games
% af sejren
% of winning

KYC
KYC

MoonWin.com Casino

Dear Customer,

Thank you for your great review! ⭐ We're glad to hear that you're enjoying the variety of games at Moonwin, as well as our payouts! These are keystones for an exceptional gaming experience, and it's great to know that our efforts, along with good RTP, are doing the trick. Please note that we highly value your security and want you to feel safe while playing, which is why we continuously improve and refine our service! 😊🎮

We truly appreciate your feedback and look forward to delivering you even more exciting gaming moments. If you ever have any questions, our support team is available 24/7 via live chat or at [email protected].

Wishing you best of luck and lots of great wins in the future! 🍀💰

Best regards,
Moonwin team

Chaikovsky

Bronze

Tyskland

• 7 måneder siden

When Moonwin's support crew helped me delete an old gift card from my account, I felt better. They helped me through validating and erasing it so now I can redeem my sweep coins worry free. I appreciate you allowing withdrawals to go smoothly.

Problemfri udbetaling
Smoothly withdrawal
Støtte
Support
Minimal indbetaling
Minimal deposit
Udvalg af bordspil
Selection of table games

MoonWin.com Casino

Dear Ben,

Thank you so much for your thorough review and perfect rating! ⭐ We're delighted to hear that Moonwin's representatives helped you resolve your issue - that's the level of service we strive to provide at all times! Convenience and entertainment of our players is of utmost importance to us, and vast selection of table games, minimal deposit options, smooth withdrawals, and an excellent support team are all part of our commitment to that. It's great to know that our hard work is paying off! 😊🎮

We truly appreciate your feedback and look forward to delivering you even more exciting gaming moments. If you ever have any questions, our support team is available 24/7 via live chat or at [email protected].

Wishing you good luck and happy gaming! 🍀💰

Best regards,
Moonwin team

feliciacampbell218

Bronze

Slovenien

• 8 måneder siden

Moonwin listens: after I asked for more payment options, Interac e-Transfer and USDT appeared days later, plus a custom match bonus. Now the site hosts over a thousand slots and a lively live casino that runs flawlessly on mobile. Withdrawal limits rose, and my last cash-out arrived that same evening, confirming this brand among Canada’s best.

MoonWin.com Casino

Dear Felicia,

Thank you sincerely for your detailed review and perfect rating! ⭐ We're glad to hear that Moonwin has been a solid choice for you! Receiving and acting upon player's feedback is a cornerstone for refining our service and achieving the best gaming experience possible. New payment options, custom match bonuses, a wide slot selection, a great live casino, and fast, large withdrawals are all part of our commitment to providing such an experience. It's great to know that our efforts are paying off! 😊🎮

We truly appreciate your feedback and look forward to delivering you even more exciting gaming moments. If you ever have any questions, our support team is available 24/7 via live chat or at [email protected].

Wishing you best of luck and even better wins! 🍀💰

Best regards,
Moonwin team

Lisa_N

Bronze

Norge

• 8 måneder siden

Moonwin Casinos live casinospil streamer fejlfrit, og 24-timers udbetalingen på min første udbetaling beviste, at siden tager spillere alvorligt.

Hurtige udbetalinger
Fast withdrawals
Raske uttak
NGR
NGR
NGR

Bonusgrænser
Bonus limits
Bonuses limits

MoonWin.com Casino

Dear Lisa,

Thank you so much for your great review! ⭐ We're glad to hear that MoonWin has been a solid choice for you. Fast, hassle-free transactions and smooth performance are key strengths that we continue to refine. It's great to know that you like our NGR as well. 😊🎰

We truly appreciate your feedback and look forward to delivering you even more exciting gaming moments. If you ever have any questions, our support team is available 24/7 via live chat or at [email protected].

Wishing you lots of luck and even more thrilling wins! 🍀💰

Best regards,
MoonWin team

de_sasterous

Bronze

Australien

• 8 måneder siden

Very strange casino that I hardly use - I received an email to let me know my account was closed due to multiple chargebacks. I haven’t deposited anything since October 2024 and haven’t received any money back nor have I asked for anything back and they couldn't they show me what they were talking about. This leads me to think they are not safe or secure with the information they collect and their accounts have been hacked/money stolen from them.

Users beware!

To add after casino response: that’s impossible as that account has been closed. I will be emailing requesting further information.

Jeg tror, deres data er blevet hacket
I believe their data has been hacked

MoonWin.com Casino

Dear Deanna,

Thank you for your feedback. We’re sorry to hear about your concerns regarding your account closure.

After reviewing your case, we can confirm that chargebacks were initiated and the funds were returned to the card associated with your account. Please note that such operations are usually initiated by the account holder through their bank or payment provider, and not directly by the casino.

We take data protection and player security very seriously, and there has been no breach of our systems. If you would like more detailed information regarding your account or the transaction history, please contact us at [email protected], and we’ll be happy to assist you.

Best regards,
Moonwin Team

dermanchris

Bronze

Australien

• 9 måneder siden

Not the best casino out there. Too many inconsistincies and support fails to help or assist. Poor bonus incentives and major server glitches. Sometimes it is nice to be here but 70% of the time it is a headache. Overall slot varieties are good but support and vip managers are apalling.

Gode slots
Good slots
Nogle gange er support ok
Sometimes support is ok

Vip - Manglende støtte
Vip - Lack of support
Udbetalinger – bebrejde altid betalingsudbyderen, når der er forsinkelser
Withdrawals - always blame payment provider when there are delays
Udbetalingsanmodninger - Forsinker accept af udbetalinger
Withdrawal requests - Delays accepting withdrawals
Support Chat - Får vilkår og betingelser forkert og argumenter
Support Chat - Gets terms and conditions wrong and argue
Uoverensstemmelser
Inconsistincies
Serverfejl
Server failures
Afvisning af at lukke konto på anmodning
Refusal to close account on request

MoriMo

Bronze

USA

• 10 måneder siden

Didn’t expect much at first, but this casino turned out to be solid. Signed up, deposited, and jumped straight into the games without any hassle. Ended up cashing out a decent win, and the withdrawal was processed within a day. No runarounds, no nonsense just a smooth experience from start to finish

Tabt af slots
Lost of slots
Live forhandlere
Live dealers
Hurtige udbetalinger
Fast payouts
Fint site
Nice site

Ingen ulemper
No cons

MoonWin.com Casino

Dear Jimmy,

Thank you for your fantastic review! ⭐ We're pleased to hear that MoonWin was a solid choice for you. Fast, hassle-free registration, deposits, withdrawals - these are all key strengths that we continue to refine. It's great to know that you also enjoy our selection of slots, nice visuals, and live dealer games. 😊🎰

We truly appreciate your feedback and look forward to delivering you even more exciting gaming moments. If you ever have any questions, our support team is available 24/7 via live chat or at [email protected].

Wishing you continued fun and big wins! 🍀💰

Best regards,
MoonWin team

Edisun

Bronze

USA

• 10 måneder siden

I recommend it and recommend it again. Even if withdrawals take a bit longer, you can be sure you'll get your winnings. I've had over 10 payouts and received everything down to the last cent. The casino has licensed slots with a good RTP

Ærlige udbetalinger
Honest payouts
RTP n slots
RTP n slots

Nogle gange er betalingen forsinket
Sometimes the payment is delayed

MoonWin.com Casino

Dear Edison,

Thank you for your fantastic review! ⭐ We're pleased to hear that MoonWin was a solid choice for you, with reliable withdrawals, licensed slots and good RTP. It’s great to know that we`ve earned your trust and become the casino you can recommend to others! 😊🎰

We truly appreciate your feedback and look forward to providing you with even more exciting gaming moments. If you ever have any questions, our support team is available 24/7 via live chat or at [email protected].

Wishing you continued luck and big wins! 🍀💰

Best regards,
MoonWin team

JaneJaff

Bronze

Australien

• 10 måneder siden

MoonWin turned out to be a solid choice smooth navigation, fair bonuses, and quick withdrawals. Support was helpful when needed, and everything worked without issues 👌

Ret hurtige udbetalinger
Pretty fast payouts
Søde støtteagenter
Cute support agents
Et godt udvalg af spil
A good selection of game

MoonWin.com Casino

Dear Jane,

Thank you for your fantastic feedback! ⭐ We're delighted to hear that MoonWin was a solid choice for you, with smooth navigation, fair bonuses, and quick withdrawals. It’s also great to know that our support team was helpful when needed! 😊🎰

We truly appreciate your support and look forward to providing you with even more exciting gaming moments. If you ever have any questions, our support team is available 24/7 via live chat or at [email protected].

Wishing you continued luck and big wins! 🍀💰

Best regards,
MoonWin team

tombannet11

Bronze

USA

• 11 måneder siden

I can definitely recommend this site! In about three months of playing, I managed to hit two jackpots and successfully cash out my winnings. My advice read MoonWin’s rules in advance to avoid any issues and make sure you get your payout. Good luck to everyone!

en ærlig side
a honest site
rtp
rtp
mange slots
lots slots

landebegrænsninger
country restrictions

MoonWin.com Casino

Dear Tom,

Thank you for your great feedback and for recommending MoonWin! ⭐ We’re thrilled to hear about your jackpot wins and smooth withdrawals—congratulations! 🎉 Transparency and fairness are key values for us, so we appreciate you highlighting the importance of reading the rules to ensure a hassle-free experience.

We understand that country restrictions can be frustrating, but we always strive to comply with regulations while providing the best gaming experience possible. If you ever have any questions or need assistance, our support team is available 24/7 via live chat or at [email protected].

Wishing you continued luck and big wins! 🍀🎰

Best regards,
MoonWin team

Victorn

Bronze

Tyskland

• 11 måneder siden

Hurtige udbetalinger, et bredt udvalg af spil og solide bonusser – alt fungerer problemfrit, og supportteamet er altid klar til at hjælpe. Absolut et godt sted at lege

Hurtige udbetalinger
Fast payouts
Schnelle Auszahlungen
stort udvalg af spilleautomater
large selection of slot machines
große Auswahl an Spielautomaten

omsætningskrav
wagering requirements
Wettanforderungen

MoonWin.com Casino

Dear Victor,

Thank you for your fantastic feedback! ⭐ We're delighted to hear that you’re enjoying MoonWin’s fast withdrawals, diverse game selection, and solid bonuses. Ensuring a smooth and enjoyable gaming experience is our top priority, and we’re glad our support team has been helpful to you!

We understand that wagering requirements can sometimes be a challenge, and we always strive to keep them fair and transparent. If you ever have any questions about our promotions or anything else, feel free to reach out!

Our support team is available 24/7 via live chat or at [email protected] – we’re always happy to assist! 🎰💰

Wishing you the best of luck! 🍀

Best regards,
MoonWin team

TopGspin

Bronze

Malta

• 11 måneder siden

After a few deposits, I requested a withdrawal. They processed it with minimal KYC requirements, only asking for my ID. I submitted it, and the withdrawal went through since I was overall at a loss.

However, after making a few more deposits—without using any bonuses—I won a small jackpot of about €2,000. That’s when the problems started.

They suddenly demanded excessive verification, including a selfie with my ID, a selfie with my ID and a handwritten note, a screenshot of my Binance wallet, a utility bill, a bank statement, and more.

I provided all the requested documents, yet they still refused my withdrawal for ridiculous reasons, such as claiming that my handwritten note didn’t have lines.

They will find any excuse to delay your payout. This experience left a very bad taste, and I wouldn’t recommend them to anyone.

Fin platform
Nice platform

Der blev spurgt om 8 dokumenter
8 documents were asked
Langsomme tilbagetrækninger
Slow withdrawals
Forsinkelser, hvis du vinder
Delays if you win

MoonWin.com Casino

Dear Razvan,

We understand your frustration and appreciate your patience throughout the verification process. Please note that KYC procedures are a standard requirement to ensure security, compliance, and fair play for all our players.

In your case, the verification process was not initially completed, which led to the withdrawal delay. However, we can confirm that your funds have now been successfully paid out. We sincerely apologize for any inconvenience caused and appreciate your understanding.

If you have any further questions or need assistance, our support team is available 24/7 via live chat or at [email protected].

Best regards,
MoonWin team

peterfischenko

Bronze

Canada

• 11 måneder siden

One of the best Dama casinos. I've already met most of the agents, and they are just great people with whom it's nice to chat just for fun. The casino offers a large selection of slots, gaming tables, and pleasant conditions. I didn't have any significant difficulties with withdrawing my winnings, I just need to choose the best payment method, for me it's Skrill or USDT

MoonWin.com Casino

Dear Peter,

Thank you for your wonderful feedback! We're delighted to hear that you've had such a positive experience with our support team and enjoyed our wide selection of games. It's also great to know that you found a payment method that works best for you.

If you ever need assistance or have suggestions on how we can make your experience even better, feel free to reach out. We're always happy to help!

Best regards,
MoonWin team

WarnerAnn

Bronze

Australien

• 11 måneder siden

It's not the first time I've received my winnings at this casino. The money comes to my bank account in 2-4 days, although I had to wait 7 days. But I am very satisfied with the service and the %%% of winnings. I'm definitely more lucky at MoonWin than at other casinos.

Betal og en masse udbetalingsmetoder
Pay and a lot of cash out methods
Service og hjemmeside
Service and website
Udvalg af spil
Selection of games

Det sker, at udbetalinger er lidt forsinket op til 7 dage
It happens that withdrawals are slightly delayed up to 7 days

MoonWin.com Casino

Dear Anna,

Thank you for your positive feedback! We're thrilled to hear that you've consistently received your winnings and are satisfied with our service, game selection, and payout options. We appreciate your understanding regarding the occasional withdrawal delays, which can sometimes occur due to processing times with payment providers.

We're glad to know that MoonWin brings you more luck, and we look forward to providing you with more exciting gaming experiences in the future!

Best regards,
MoonWin team

GustavII

Bronze

Tyskland

• 11 måneder siden

Alt, hvad der burde fungere godt i et casino, fungerer godt her. Ind-/udbetalinger er problemfrie. Fra 1500 euro får du en personlig agent, hvilket hjælper mig meget. Jeg spiller kun i et live casino.

VIP support
VIP support
VIP support
ind-/udbetalinger
deposits/withdrawals
Einzahlungen/Abhebungen

MoonWin.com Casino

Dear Gustav,

Thank you for your thoughtful feedback! We're thrilled to hear you're enjoying your experience at our casino. It’s great to know that deposits and withdrawals are seamless for you and that our live casino and VIP support meet your expectations.

Having a personal agent is designed to make your gaming journey even smoother, and we're glad to hear it's been helpful.

If there's anything else we can do to enhance your experience, feel free to let us know!

Best regards,
MoonWin team

Chesterk

Bronze

Canada

• 1 år siden

Simple verification and bonus wagering conditions, as well as several successful bets, have left only pleasant impressions of Moonwin. I will definitely play here again.

Enkel verifikation og klar indsats
Simple verification and clear wagering
RTP for nogle slots
RTP of some slots

MoonWin.com Casino

Dear Customer,

Thank you for your positive feedback! 🌟 We're thrilled to hear that the straightforward verification process and bonus wagering conditions contributed to your enjoyable experience. It’s great that you’ve had successful bets too—congratulations! 🎉

As for RTP, it’s important to remember that slot outcomes depend on a variety of factors, including RTP, volatility, and random number generation. Still, we hope your luck continues to shine in your future sessions. Good luck, and we look forward to seeing you again at Moonwin! 🎰✨

Best regards,
MoonWin team

Mihapol

Bronze

Tyskland

• 1 år siden

Et godt casino med et stort udvalg af spilleautomater. Udbetalinger tager normalt ikke mere end 3 dage, men i nogle tilfælde kan det tage op til 7 dage. Du kan også blive bedt om at gennemgå verifikation, jeg ved ikke hvordan det virker... Jeg er meget tilfreds med servicen og tilbuddene, udvalget af spil

Jeg modtog pengene på min konto inden for 2 dage
I received the money in my account within 2 days
Ich habe das Geld innerhalb von 2 Tagen auf meinem Konto erhalten
Der er mange spilleautomater
There are many slot machines
Es gibt viele Spielautomaten

KYC
KYC
KYC

MoonWin.com Casino

Dear Customer,

Thank you for sharing your experience! We're thrilled you enjoy our vast selection of slot machines and the service we provide.

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masternuicalas

Bronze

Canada

• 1 år siden

Payments are made on time and in full! There are no fake providers. So, Moon Win is a reliable casino, guys)

Ret hurtige og rimelige udbetalinger
Fairly fast and fair payouts
Uden falske udbydere
Without fake providers

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alfredon

Bronze

New Zealand

• 1 år siden

A wide selection of original games from certified providers and live support. There are many deposit and withdrawal methods. This will not surprise anyone, but an important advantage is that the casino accepts crypto

Originale spil
Original games
Live support
Live support
Accepter krypto
Accept crypto

Der er ingen væddemål
There is no betting

MoonWin.com Casino

Dear Alfredo,

Thank you for your feedback! We're glad you appreciate the variety of original games, live support, and the convenience of multiple payment methods, including crypto.

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neuronica

Bronze

Sverige

• 1 år siden

MoonWin giver mig fremragende service 👍 Alle bureaukratiske processer i dette casino er nemme. Jeg har aldrig haft problemer med udbetalinger eller KYC.

Nem KYC
Easy KYC
Lätt KYC
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Good RTP
Bra RTP

Ikke alle slots understøtter bonusser
Not all slots support bonuses
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Donald_Trump

Bronze

Australien

• 1 år siden

Top! Fast payouts and good RTP. Here you really play and not just lose your deposit. Moon Win is just a gem.

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Fast payouts
Krypto venlig
Crypto friendly
Top RTP
Top RTP

WG bonusser 40x
WG bonuses 40x

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Dear Customer,

Thank you for your glowing feedback! We're thrilled to hear you enjoyed your experience at MoonWin, particularly with our fast payouts and competitive RTP rates. It’s great to know that you’ve found the gaming experience rewarding.

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Baggysmith15

Bronze

Japan

• 1 år siden

I enjoyed playing here for the first time. Luckily I won and able to withdraw my winnings. I didn't expect anything I just really want to try the site but their service is good withdrawal is fast. I will continue playing for sure.

Spillet er hurtigt
Game is fast
Transaktionen er også hurtig
Transaction is also fast

MoonWin.com Casino

Dear Customer,

Thank you for sharing your feedback with us! We’re thrilled to hear that you enjoyed playing and that your withdrawal process was smooth and efficient. It’s great to know that our fast games and transactions contributed to your satisfaction.

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guccia

Bronze

Sverige

• 1 år siden

Jeg kan godt lide dette casino. Moon Win introducerer jævnligt noget nyt og interessant. Der er lave indskud og udbetalinger. Jeg fik min første udbetaling uden problemer. Servicen er god selv for en almindelig spiller, og hvad kan vi sige om VIP-spillere 🫰🏻

Masser af spilleautomater
Lots of slot machines
Massor av spelautomater
God service
Good service
Bra service
Foretag indskud
Make deposits
Laga insättningar

MoonWin.com Casino

Dear Customer,

Thank you so much for your kind feedback! We’re delighted to hear that you’re enjoying your experience at MoonWin. We strive to keep things fresh and exciting with new content and features, while ensuring that both regular and VIP players receive top-notch service.

If there’s anything else we can do to improve your experience, don’t hesitate to reach out to our support team. We’re here for you!

Best regards,
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Arenello_Yman

Bronze

Slovenien

• 1 år siden

Moonwin er et casino af rigtig høj kvalitet. Det giver gode bonusser for de første tre indbetalinger, og hjemmesidens funktionalitet er god og meget praktisk.

Komfortabel hjemmeside
Comfortable website
Udobna spletna stran
Gode bonusser
Good bonuses
Dobri bonusi

Nogle metoder er langsomme
Some methods are slow
Nekatere metode so počasne

MoonWin.com Casino

Dear Customer,

Thank you for your positive feedback! We’re thrilled to hear that you’ve had a great experience at MoonWin, especially with our bonuses and website functionality. We always aim to provide a user-friendly platform to make your experience as enjoyable as possible.

We do take note of your comment regarding some methods being slow and will continue to work on improving the speed and efficiency of all our services.

If you need any further assistance, feel free to reach out to our support team. We're here to help!

Best regards,
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Natallaniesh

Bronze

New Zealand

• 1 år siden

The withdrawal limit is very low - 30 NZD. This is an important point for me because I play with small bets and sometimes I want to withdraw 100 NZD of my winnings. I have never had any problems with MoonWin casino

Lav tilbagetrækningsgrænse
Low withdrawal limit
Nem registrering & KYC
Easy registration & KYC
Gode spilleautomater
Good pokies games

MoonWin.com Casino

Dear Customer,

Thank you for your detailed feedback and for choosing MoonWin! We're delighted to hear that you're satisfied with our streamlined procedures, low deposit and withdrawal limits, and responsive support team. It’s great to know that you appreciate the variety of games, including live ones, as well as our loyalty program and bonuses.

We understand your suggestion regarding bonus wagering, and we appreciate the thoughtful input. We’ll certainly pass it along to our team for future consideration. Your satisfaction is our priority, and we're always working on improving the experience for our players.

Should you have any further thoughts or questions, our support team is always here to help!

Best regards,
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Indsend en klage

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Bonusgevinster skal hæves umiddelbart efter opfyldelse af omsætningskravet for at undgå, at yderligere gevinster bliver begrænset.
T&C kopieret fra casinoets website (på Engelsk):
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Vores afgørelse Spilleren holdt op med at svare

Spillerens konto er blevet lukket efter mange anmodninger.

Spilleren fra Østrig kæmper med casinoets afslag på at lukke hans konto på trods af hans gentagne anmodninger på grund af psykiske problemer og ludomani. Efter at have tabt 30.000 dollars blev hans konto først lukket efter en advokats indgriben. Han sætter spørgsmålstegn ved casinoets tidligere opfordring til at fortsætte med at indbetale penge.

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Lukket Indsendt: 21.12.2025

Omstridt beløb: 30.000 €

Vores afgørelse Spilleren holdt op med at svare

Spilleren kan ikke lukke sin konto.

Spilleren fra Irland havde forsøgt at lukke sin casinokonto i over en måned, men casinoet tillod dem ikke at fortsætte med lukningen. Klageteamet anmodede om afklaring af årsagen til lukningen og bad om dokumentation for kommunikation med casinoet. På grund af spillerens manglende svar på forespørgsler og påmindelser kunne klageundersøgelsen ikke fortsætte, og sagen blev lukket for øjeblikket. Spilleren beholdt muligheden for at genåbne klagen ved at genoptage kommunikationen.

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Lukket Indsendt: 07.12.2025

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Vores afgørelse Spilleren holdt op med at svare

Spilleren anmoder om selvudelukkelse, men kontoen forbliver åben.

Spilleren fra Alberta anmodede om lukning af konto hos Moon Win på grund af et spilleproblem, men havde kun modtaget automatiske svar, der ignorerede hendes anmodning. Trods hendes gentagne forsøg siden midten af oktober 2025 deaktiverede casinoet kun kontoen og fortsatte med at sende reklamemails, hvilket indikerede manglende ansvarlig spilpraksis. Vi kontaktede spilleren for yderligere information og rådgav dem om, hvordan de kunne indsende en formel anmodning om selvudelukkelse til casinoet. På grund af spillerens manglende svar på vores opfølgende beskeder blev klagen dog lukket foreløbig uden løsning. Spilleren kunne genåbne klagen, hvis de valgte at fortsætte kommunikationen.

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Lukket Indsendt: 04.12.2025

Omstridt beløb: ??

Vores afgørelse Spilleren holdt op med at svare

Spillerens anmodning om selvudelukkelse er forsinket.

Spilleren fra Ontario havde anmodet om selvudelukkelse siden den 24. november 2025, men hendes anmodninger var blevet ignoreret på trods af adskillige e-mails og kundesupportforespørgsler. Hun søgte en refusion på cirka $500 for indbetalinger foretaget siden denne dato. Problemet forblev uløst på grund af manglende svar fra hende på klageteamets forespørgsler, hvilket førte til lukning af klagen. Klageteamet forblev tilgængeligt for assistance, hvis hun havde valgt at genåbne sagen i fremtiden.

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Lukket Indsendt: 26.11.2025

Omstridt beløb: C$500

Vores afgørelse Sag lukket

Spilleren tror, at udbetalingen er blevet forsinket.

Spilleren fra Slovenien havde anmodet om en udbetaling mindre end to uger før han indsendte denne klage. Deres penge var endnu ikke modtaget. Problemet blev løst, efter at spilleren bekræftede, at udbetalingen var blevet behandlet korrekt, hvilket førte til, at klagen blev markeret som løst. Vi satte pris på spillerens samarbejde under hele processen.

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Løst Indsendt: 28.10.2025

Omstridt beløb: 1.391 €

Aktuel status Afventer svar fra casino 5d 6h 43m 12s

Anmodning om lukning af spillerens konto ignoreres.

Spilleren fra Tyskland forsøger at lukke sin konto permanent på grund af ludomani, men Moonwin fortsætter med at tilbyde hende bonusser og overtaler hende til at blive, idet hun ignorerer hendes anmodninger. Hun finder det upassende, at de kræver en lægeerklæring for at behandle hendes lukning.

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Åbnet Indsendt: 28.10.2025

Vores afgørelse Spilleren holdt op med at svare

Spillerens anmodning om selvudelukkelse bliver ignoreret.

Spilleren fra Irland havde anmodet om permanent selvudelukkelse af sin konto i de sidste tre uger, men hans kontoadministrator havde nægtet at efterkomme dette og svarede ikke på hans henvendelser. Casinoet havde siden lukket hans konto i overensstemmelse med hans anmodning, efter at spilleren havde indgivet en klage. Vi betragtede problemet som løst, da casinoet havde reageret på spillerens anmodning om selvudelukkelse.

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Lukket Indsendt: 05.10.2025

Omstridt beløb: ??

Vores afgørelse Sag lukket

Spillerens anmodning om lukning af konto bliver afvist.

Spilleren fra Sverige har gentagne gange anmodet om lukning af sin casinokonto, men casinoet nægter at efterkomme dette og tilbyder i stedet alternative løsninger. Hun finder vanskeligheden ved at lukke sin konto en betydelig ulempe.

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Løst Indsendt: 14.09.2025

Omstridt beløb: ??

Vores afgørelse Uberettiget klage

Anmodning om lukning af spillerens konto ignoreres.

Spilleren fra Sverige anmodede om permanent lukning af deres konto hos Moonwin Casino, hvilket ikke var blevet imødekommet trods gentagne henvendelser. De søgte også refusion for alle indbetalinger og tab, der var opstået efter deres oprindelige anmodning, med henvisning til overtrædelser af principperne for ansvarligt spil. Klageteamet konkluderede, at casinoet handlede i overensstemmelse med sine forpligtelser til ansvarligt spil, da den første gyldige anmodning om selvudelukkelse blev fremsat den 30. august, og kontoen blev lukket den 2. september. Anmodningen om refusion blev derfor ikke imødekommet, da der ikke havde været nogen forudgående underretning om problemer med spil. Sagen blev lukket uden yderligere handling.

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Lukket Indsendt: 01.09.2025

Omstridt beløb: 2.500 €

Vores afgørelse Spilleren holdt op med at svare

Spilleren har svært ved at lukke sin konto.

Spilleren fra Tyskland var frustreret over, at casinoet nægtede at lukke hans konto på trods af hans anmodninger på grund af hans ludomani. Han mente, at casinoet ikke prioriterede ansvarligt spil og planlagde at indgive en klage til tilsynsmyndigheden. Klageteamet forsøgte at afklare forskellen mellem kontolukning og selvudelukkelse, men spilleren reagerede ikke på deres anmodninger om yderligere oplysninger. Som følge heraf blev klagen afvist på grund af manglende svar.

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Lukket Indsendt: 31.07.2025

Omstridt beløb: 20.000 €

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