Jeg kan ikke acceptere denne forklaring. Den 5. december forsøgte jeg at hæve min saldo, men hjemmesiden krævede, at jeg linkede mit telefonnummer. Da jeg har et telefonnummer på det kinesiske fastland, som kasinoet ikke understøtter, var jeg fuldstændig ude af stand til at hæve mine penge. Den 6. december sendte jeg en e-mail til dig for at søge support og begyndte den langvarige KYC-proces. Jeg forstår ikke hvorfor min saldo er forsvundet, da jeg aldrig har hævet nogen penge. Desuden var jeg ikke i stand til at linke mit telefonnummer, så hvordan kunne jeg have trukket mine penge? Jeg har brug for kasinoet til at give en forklaring.
Fra disse to tilbagetrækningsregistre kan det ses, at jeg den 05.12.23 kl. 12:10 indsendte en anmodning om tilbagetrækning, som blev annulleret af dig, fordi du bad mig om at oplyse et telefonnummer til KYC-verifikation. På det tidspunkt var min konto frosset. Jeg ved ikke, hvordan jeg kunne have hævet mine penge to timer senere. Det var tydeligvis ikke min handling.
I cannot accept this explanation. On December 5th, I attempted to withdraw my balance, but the website required me to link my phone number. Since I have a Chinese mainland phone number, which the casino does not support, I was completely unable to withdraw my money. On December 6th, I sent an email to you seeking support and began the lengthy KYC process. I don't understand why my balance has disappeared, as I have never withdrawn any money. Furthermore, I was unable to successfully link my phone number, so how could I have withdrawn my money? I need the casino to provide an explanation.
From these two withdrawal records, it can be seen that on 05.12.23 at 12:10, I submitted a withdrawal request, which was canceled by you because you asked me to provide a phone number for KYC verification. At that time, my account was frozen. I don't know how I could have withdrawn my funds two hours later. That was clearly not my action.
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