Tak, Mr Bet Casino team, for svaret.
Lad os opsummere situationen. Ana oprettede en konto i kasinoet i juni 2019. Så vidt vi ved, hævdede hun ikke nogen bonusser på den konto, derfor antager vi, at hvis nogen gevinster blev hævet fra kontoen, blev de akkumuleret ved hjælp af rigtige/indskudte midler.
I november 2020, 17 måneder efter oprettelse af kontoen, oprettede hun endnu en. Da hun oprettede den anden konto, brugte Ana en anden e-mailadresse og skiftede plads med to cifre i sit telefonnummer, men vi ser ingen dårlige hensigter der. Da Ana ikke havde gjort krav på nogen bonusser fra den første konto, teknisk set, er den eneste fordel, hun kunne have opnået ved at oprette en anden konto, en anden mulighed for at gøre krav på velkomsttilbuddet. Derfor spørgsmålet om, hvorvidt det lykkedes hende at vinde fra bonussen og i givet fald, om de omstridte gevinster blev akkumuleret ved hjælp af gevinsterne fra bonussen.
Hvis de omstridte gevinster på ingen måde er forbundet med velkomstbonussen, mener vi, at de er legitime og bør udbetales, da Ana i så fald ikke ville opnå nogen fordel. Hendes oprettelse af en anden konto var sandsynligvis et simpelt tilfælde af uvidenhed om vilkårene og betingelserne og/eller glemte en gammel konto. Vi mener, at sager som denne bør overvejes individuelt, og regler, der forbyder spillere at oprette flere konti, bør bruges fornuftigt - kun i tilfælde, hvor spilleren faktisk opnåede en uretfærdig fordel (takket være oprettelse af flere konti).
Hypotetisk set, hvis Ana havde krævet bonusserne fra begge konti, ville der ikke have været nogen tvivl om, hvorvidt hun fik eller ikke opnåede en fordel, derfor ville vi have dømt til fordel for casinoet. Da dette ikke er tilfældet, for at sige det enkelt, tror vi, at den korrekte måde at se på Anas sag på er, som om hun aldrig havde oprettet den første konto.
Thank you, Mr Bet Casino team, for the reply.
Let’s summarize the situation. Ana created an account in the casino in June 2019. As far as we’re aware, she did not claim any bonuses on that account, therefore, we assume that if any winnings were withdrawn from the account, they were accumulated using real/deposited funds.
In November 2020, 17 months after creating the account, she created another one. When creating the second account, Ana used a different e-mail address and changed places of two digits in her phone number, however, we see no ill intentions there. Since Ana had not claimed any bonuses from the first account, technically, the only advantage she could have gained by creating a second account is a second opportunity to claim the welcome offer. Hence the question of whether she managed to win from the bonus and if so, whether the disputed winnings were accumulated with the help of the winnings from the bonus.
If the disputed winnings are in no way connected to the welcome bonus, we believe they are legitimate and should be paid out as in that case Ana would not gain any advantage. Her creating another account was probably a simple case of unawareness of the Terms and Conditions and/or forgetting about an old account. We believe that cases like this should be considered individually and rules forbidding players to create multiple accounts should be used wisely - only in cases where the player did actually gain an unfair advantage (thanks to creating multiple accounts).
Hypothetically speaking, if Ana had claimed the bonuses from both accounts, there would have been no question as to whether she did or did not gain an advantage, therefore, we would have ruled in favor of the casino. Since this is not the case, to put it simply, we believe the correct way to look at Ana’s case is as if she had never created the first account.
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