Tak skal du have. Tilfældet er, at kasinoet viser det på en anden måde: hvor - (minus) betyder mine gevinster og + mine tab. Hvis du kigger på tiden, vil du se, at efter -9-væddemålet steg min saldo faktisk med 9 EUR.
En god nyhed, at kasinoet indrømmede, at de tog fejl:
"Tak for din tålmodighed, mens vi undersøgte din klage.
Efter en grundig gennemgang af din sag, har vi identificeret, at der var en fejl ved annullering af dine gevinster på grund af et påstået brud på vores bonusbetingelser.
Vi beklager oprigtigt for den ulejlighed eller frustration, som denne misforståelse kan have forårsaget dig.
Som en løsning på din klage bedes du informere om, at dine gevinster på 497,00 EUR vil blive genindsat, og din betaling vil blive behandlet så hurtigt som muligt. "
Så de returnerede mine penge tilbage. så jeg tror, at klagen kunne løses.
Thank you. The case is the the casino displays it in a different way: where - (minus) means my winnings, and + my losses. If you look at the time, you will see that the after the -9 bet, my balance actually increased by 9 EUR.
A good news that the casino admitted that they were wrong:
" Thank you for your patience while we investigated your complaint.
After a thorough review of your case, we have identified that there was an error in voiding your winnings due to an alleged breach of our bonus terms and conditions.
We sincerely apologize for any inconvenience or frustration this misunderstanding may have caused you.
As a resolution to your complaint, please be informed that your winnings amounting to 497.00 EUR will be reinstated, and your payment will be processed as swiftly as possible."
So they returned my money back. so I think the complaint could be resolved.
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