Kære Agee2540,
Mange tak for din klage. Jeg er ked af at høre om dit tilbagetrækningsproblem.
Tillad mig at stille dig et par spørgsmål, så jeg bedre kan forstå situationen.
Kan du oplyse, om din konto er blevet fuldt verificeret? Er du blevet informeret om, hvorfor du ikke kan hæve dine gevinster? Er det et internt casinosystemproblem, eller er det kun relateret til din konto? Forstå venligst, at uden at have bekræftet din konto, vil du ikke være berettiget til nogen udbetalinger.
Er udbetalingsanmodningen fra den 27. september stadig 'afventende' på din konto?
Ser frem til at høre fra dig.
Med venlig hilsen,
Tomas
Dear Agee2540,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
Is the withdrawal request from the 27th of September still 'pending' in your account?
Looking forward to hearing from you.
Best regards,
Tomas
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