Jeg abonnerede på Mystake og vandt omkring €50.000. Jeg var desværre ikke i stand til at hæve beløbet, fordi kasinoet har udbetalingsgrænser for at forhindre spillere i at hæve deres gevinster på én gang, når de rammer stort. Dette selvfølgelig i håb om, at de vil spille det væk igen. Desværre, da jeg vandt så stort og ikke var i stand til at hæve mine gevinster, spillede jeg mine gevinster væk. Som et resultat forsøgte jeg at vinde de penge, jeg tabte, tilbage og indsatte omkring €5000 mere. forsøget på at vinde mine tab tilbage havde fået mig til ikke at have kontrol over mine handlinger og mit spil.
Efter at have mistet dette beløb fortalte en ven mig, at det var ulovligt for Mystake at tilbyde mig tjenester, da jeg er hollandsk statsborger, og det er ulovligt for et online casino at tilbyde tjenester til en hollandsk statsborger uden en licens fra de hollandske myndigheder. Jeg sender en e-mail til mystake og anmoder om tilbagebetaling af det indskudte beløb, da det var ulovligt for dem at tilbyde mig deres tjenester, og jeg nævnte, at jeg ikke længere havde kontrol over mit spil, hvilket de kunne se ved at se på mine indskud, som var bliver hyppigere og i højere mængder.
De fortalte mig, at jeg ikke ville få en refusion, og at vilkårene og betingelserne siger, at en spiller skal afgøre, om de kunne bruge siden eller ej, og som havde brugt mit indskud og ikke ville få en refusion.
Jeg svarede med det faktum, at kasinoet har et ansvar for at beskytte deres spillere, hvis deres spil bliver ude af kontrol, hvilket jeg fortalte dem, at det havde. Jeg fik et svar, at jeg ikke ville få en refusion, og at kasinoet havde handlet ansvarligt og havde lukket min konto. dette var i august
Desværre fandt jeg ud af, at jeg stadig kunne få adgang til min konto, og da jeg havde sparet nogle penge ind, indsatte jeg flere gange igen. fra det øjeblik min konto skulle have været lukket indtil nu har jeg indbetalt og tabt €1615,-
Jeg sendte en e-mail til Mystake med anmodningen om en tilbagebetaling af dette beløb, da det ikke burde have været muligt for mig at indbetale (og derfor tabe) nogen penge på deres side. Svaret var, at jeg aldrig anmodede om, at min konto blev lukket, og at e-mailen, der fortalte mig, at mystake havde handlet ansvarligt og havde lukket min konto, var beregnet til en anden spiller. (Dette er selvfølgelig ikke sandt, da den e-mail var et direkte svar på min anmodning om refusion.)
Sammenfattende skulle jeg aldrig have været i stand til at indbetale, efter at jeg fik e-mailen, der fortalte mig, at min konto ville være blevet lukket.
Kan du hjælpe mig med at få de penge tilbage, som kasinoet tog fra mig, ved at udnytte mig ved ikke at lukke min konto, efter at jeg fortalte dem, at det var ulovligt at tilbyde mig tjenester, og at jeg ikke havde kontrol over mit spil?
I subscribed to Mystake and won around €50.000 unfortunately I was unable to withdraw the amount because the casino has withdrawal limits to prevent players from withdrawing their winnings at once when they hit big. This offcourse in the hopes they will gamble it away again. Unfortunately winning that big and being unable to withdraw my winnings, I gambled my winnings away. As a result I tried to win back my the money I lost and deposited around €5000 more. trying to win back my losses had caused me to not be in control of my actions and my gambling.
After losing this amount a friend told me that it was illegal for Mystake to offer me services since i'm a dutch national and it is illegal for an online casino to offer services to a dutch national without a licence from the dutch authorities. I send an e-mail to mystake requesting a refund of the deposited amount since it was illegal for them to offer me their services and I mentioned that I was not in control of my gambling anymore which they could see by looking at my deposits which were getting more frequent and of higher amounts.
They told me that I would not get a refund and that the terms and conditions state that a player must determine whether or not they could use the site and that had used my deposit and would not get a refund.
I replied with the fact that the casino has a responsibility to protect their players if their gambling becomes out of control, which I told them it had. I got a reply that i would not get a refund and that the casino had acted responsibly and had closed my account. this was in august
Unfortunately I found out that I could still access my account and when I had saved some money I deposited several times again. from the moment my account should have been closed up until now I deposited and lost €1615,-
I emailed Mystake that with the request of a refund of this amount since it should not have been possible for me to deposit (and therefore lose) any money on their site. The response was that I never requested for my account to be closed and that the email telling me that mystake had acted respinsibly and had closed my account was meant for another player. (this offcourse is not true since that e-mail was a direct reply to my request for a refund.)
In summary I never should have been able to deposit after I got the e-mail telling me that my account would have been closed.
Can you help me get the money back that the casino took from me by taking advantage of me by not closing my acccount after I told them it was illegal to offer me services and that I was not in control of my gambling?
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