Hej, jeg vil gerne bemærke, at jeg venter på, at kasinoet svarer på to forskellige e-mails:
"Buenos dias,
Tak for svaret, men det løser ikke min sag. Jeg accepterer denne klausul, og hvis jeg beslutter mig for at fortsætte med at spille i dit casino, vil jeg ændre adgangskoden for sikkerheden.
Det jeg spørger er følgende:
- Adgangshistorik mellem 00:00 og 09:00 den 8. februar.
- Bankkonti, hvor mine penge blev sendt.
- Ansøgningsformular.
Hvis jeg ikke har ovenstående, beklager jeg igen, men sagen vil blive rapporteret til forbrugerkontoret i mit land og vil blive behandlet personligt med de midler, jeg har adgang til.
Jeg forstår, at for dig er det bare endnu en sag, men denne usikkerhed skabt på en enkelt dag med leg, kan jeg ikke tillade det.
Jeg afventer dit svar.
Med venlig hilsen."
"Buenos dias,
For at følge op på sagen har min bank svaret på min første forespørgsel om den afviste transaktion. Dette var deres svar:
"Kære hr. G***:
Vi besvarer dit brev, som blev indtastet i dette krav og kundeservice med registreringsnummeret angivet ovenfor, hvori du udtrykker dit ubehag ved ikke at se en overførsel, der skulle have været udstedt afspejlet på din konto.
Interesserede i det, du afslører, informerer dig om, at det med de oplyste data ikke har været muligt for os at lokalisere den pågældende overførsel. Derfor beder vi dig, for at imødekomme din anmodning, at sende os flere detaljer om operationen og levere dokumentation for, at den er sendt af udstederen, herunder oplysninger såsom operationsreference, dato og beløb, der gør det muligt for os at finde det, i I tilfælde af en international overførsel skal du give os den Swift, der er udstedt af den bestillende bank, samt alle andre yderligere oplysninger.
Uden en anden speciel benytter vi muligheden for at hilse meget opmærksomt på dig."
Jeg beder dig derfor om at give mig de oplysninger, jeg bliver bedt om: understøttende dokumentation fra afsenderen, herunder oplysninger såsom transaktionens reference, dato og beløb, der gør det muligt for os at lokalisere den, i tilfælde af en international overførsel skal den leveres med Swift udstedt af den bestillende bank samt enhver anden yderligere information.
Tak på forhånd.
Med venlig hilsen."
Hi, I would like to note that I am waiting for the casino to reply to two different emails:
"Buenos dias,
Thanks for the answer, but this does not solve my case. I accept this clause and if I decide to continue playing in your casino I will change the password for security.
What I ask is the following:
- Access history between 00:00 am and 09:00 am on February 8.
- Bank accounts where my money was sent.
- Claim form.
In case I do not have the above, I am sorry again, but the case will be reported to the consumer office in my country and will be dealt with personally with the means at my access.
I understand that for you it is just another case, but this insecurity created in a single day of play I cannot allow it.
I await your reply.
Regards."
"Buenos dias,
To follow up on the case, my bank has replied to my first query about the denied transaction. This was their reply:
"Dear Mr. G***:
We reply to your letter, which was entered in this Claims and Customer Service with the registration number indicated above, in which you express your discomfort at not seeing a transfer that should have been issued reflected in your account.
Those interested in what you expose, inform you that with the data provided it has not been possible for us to locate the transfer in question. Therefore, we ask that, in order to attend to your request, you send us more details about the operation, providing documentation proving that it was sent by the issuer, including information such as the operation reference, date and amount that allows us to locate it, in In the case of an international transfer, you must provide us with the Swift issued by the ordering bank as well as any other additional information.
Without another particular, we take advantage of the opportunity to greet you very attentively."
I therefore ask you to give me the information I am asked for: supporting documentation from the sender, including information such as the reference of the transaction, date and amount that allows us to locate it, in the case of an international transfer, it must provided with the Swift issued by the ordering bank as well as any other additional information.
Thanks in advance.
Regards."
Hi, I would like to note that I am waiting for the casino to reply to two different emails:
"Good morning,
Thanks for the answer, but this does not solve my case. I accept this clause and if I decide to continue playing in your casino I will change the password for security.
What I ask is the following:
- Access history between 00:00 am and 09:00 am on February 8.
- Bank accounts where my money was sent.
- Claim form.
In case I do not have the above, I am sorry again, but the case will be reported to the consumer office in my country and will be dealt with personally with the means at my access.
I understand that for you it is just another case, but this insecurity created in a single day of play I cannot allow it.
I await your reply.
Regards."
"Good morning,
To follow up on the case, my bank has replied to my first query about the denied transaction. This was their reply:
"Estimado Sr. G***:
Contestamos a su escrito, que tuvo entrada en este Servicio de Reclamaciones y Atención al Cliente con el número de registro arriba indicado, en el que manifiesta su malestar al no ver reflejada en su cuenta una transferencia que deberían haberle emitido.
Interesados por cuanto expone, comunicarle que con los datos aportados no nos ha sido posible localizar la transferencia en cuestión. Por tanto, le rogamos que, para poder atender su solicitud, nos remita mayor detalle sobre la operación, aportando documentación acreditativa de su envió por parte del emisor, que incluya datos como referencia de la operación, fecha e importe que nos permita localizarla, en caso de tratarse de una transferencia internacional debe facilitarnos el Swift emitido por el banco ordenante así como cualquier otra información adicional.
Sin otro particular, aprovechamos la ocasión para saludarle muy atentamente."
I therefore ask you to give me the information I am asked for: supporting documentation from the sender, including information such as the reference of the transaction, date and amount that allows us to locate it, in the case of an international transfer, it must provided with the Swift issued by the ordering bank as well as any other additional information.
Thanks in advance.
Regards."
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