Hej Veronica,
Tak for dit svar. Ingen, jeg kender, har en mystakes-konto her. Som jeg forklarede. Jeg havde en konto åben, og jeg bad om at få den lukket. Jeg genåbnede en anden konto indsat penge, havde gevinster, da jeg gik for at hæve disse gevinster, fik jeg at vide, at jeg skulle bekræftes, før jeg kunne hæve mine gevinster.
Jeg blev verificeret og tog så mine penge ud. Jeg prøvede så at se senere på dagen for at se, om pengene var blevet behandlet, men kunne ikke logge ind igen. Ingen e-mails eller noget, der fortæller mig, at jeg skal kontakte dem eller forklare, hvad der skete. Så måtte jeg selv e-maile dem. Svaret var, at de lukkede min konto på grund af en duplikat, men alle vindere har været udbetaling og burde være hos mig inden for 24 timer. Jeg kontaktede dem tilbage, og de fortalte mig, at der kun kunne trækkes £50, og resten beholder de. Som jeg sagde, hvordan kan de bestemme, hvad de beholder, og hvad de giver. Jeg spillede mine penge, og de var mine gevinster. Ingen penge refunderet kun £50. Det kan de sikkert ikke. Som jeg sagde, blev der ikke brugt nogen bonusser eller nogen gratis spins ect.
Hi Veronica,
Thank you for your response. No one that I know off has a mystakes account here. Like I explained. I had one account open, and I requested for it to be closed. I then reopened another account deposited money, had winnings as I went to withdraw these winning I was told I need to get verified before doing I could withdraw my winnings.
I got verified and then took my money out. I then tried ro look later that day to see if the money had been processed, but couldn't log back in. No emails or anything telling me that I need to contact them or explain what happened. I then had to email them my selves. There response was they closed my account due to a duplicate but all winning have been withdrawal and should be with me withing 24hrs. I then contacted them back and they told me only £50 could be with drawn and the rest they keep. Like I said how can they determine what they keep and what they give. I played my my money and they where my winnings. No money refunded just a £50. Surly they can't do this. Like I said no bouns was used or any free spins ect.
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