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I made my transfer more than ten hours ago and I still have no news about my money. The money has been deducted from my virtual wallet (Mercado Pago), but I still have no news about when they will deposit the money. Here is proof that I have made the transfer

He hecho mí transferencia hace más de diez horas y todavía no tengo noticias sobre mí dinero , me han debitado el dinero de mí monedero virtual ( Mercado Pago ) y sin embargo no tengo noticias al respecto de cuando depositarán el dinero, pruebas de que he hecho la transferencia

Dear Aldosivi240,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

It is impossible for that to happen, Mercado Pago is the best virtual wallet that currently exists in Argentina, there must be a mistake on your part, I leave here proof that the money IS credited and the problem is not mine or my virtual wallet

es imposible que suceda eso, Mercado Pago es la mejor billetera virtual que existe actualmente en Argentina, tiene que haber un error suyo, dejo aquí pruebas de que SI se acreditó el dinero y el problema no es mío ni d de mí billetera virtual

Dear Aldosivi240,

Firstly we are not the casino so it has to do nothing with us. Also be sure to forward these screenshots directly to the casino's support and to wait 1-3 weeks for the lost funds to be located.

Please let us know in case of any update.

Dear Aldosivi240,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.