Mange tak for dit samarbejde i denne sag. Kan du forklare, hvorfor spillerens konto ikke er blevet blokeret, efter at hun informerede dig om sit spilleproblem? Selvom hun ikke fortjener at modtage tilbagebetalingen før den 12. august, var du efter den 17. januar tydeligvis klar over hendes afhængighed, og den bedste praksis ville være at blokere hans konto hurtigst muligt.
Refusionen, jeg anmoder om i denne tvist, er efter, at jeg fortalte dem den 17. januar 24 om mine spilproblemer, og de blokerede ikke noget, hvilket resulterede i, at der blev foretaget flere indbetalinger, som jeg føler berettiger til tilbagebetaling
Det er standard praksis og også sund fornuft. Hvis en spiller fortæller dig, at de har et spilleproblem, så som et firma, der promoverer ansvarligt spil
Thank you very much for your cooperation in this case. Please, could you explain why the player's account has not been blocked after she informed you about her gambling problem? Although she does not deserve to receive the refund before 12th August, after 17th Jan 24 you were clearly aware of her addiction and the best practice would be to block his account asap.
The refund I am requesting in this dispute is after I told them 17th Jan 24 about my gambling issues and they didn't block anything which resulted in more deposits being made which I feel warrant refund
It is standard practice and also common sense. If a player tells you they have a gambling issue then as a company who promotes responsible gambling
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