Kære Gr1984,
Mange tak for din indgivelse af denne klage. Jeg er ked af at høre om dit problem. Tillad mig at stille dig et par spørgsmål for at sikre, at jeg forstår din situation fuldstændigt.
Hvor mange betalingsmetoder har du brugt til at indbetale til dette casino? Har du indsendt alle beviser for dine betalinger til kasinoet til verifikation?
Bliver alle de kort, du brugte, ved med at blive afvist i bekræftelsesprocessen?
Hvornår har du sidst uploadet et dokument til verifikation til dette casino?
Har du akkumuleret dine gevinster med eller uden en aktiv bonus?
Kan du venligst specificere hvilke typer spil du har spillet? Var det slots, live casino spil, eller deltog du i sportsvæddemål?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd tak for dit svar.
Venlig hilsen
Veronika
Dear Gr1984,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
How many payment methods have you used for depositing to this casino? Have you submitted all the proofs of your payments to the casino for verification?
Do all the cards you used keep getting rejected in the verification process?
When was the last time you uploaded a document for verification to this casino?
Have you accumulated your winnings with or without an active bonus?
Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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