Hej, jeg har brug for din hjælp med Mystake.com. Jeg åbnede en konto der og gennemførte id-bekræftelsen samt e-mailbekræftelsen med det samme. Herefter foretog jeg adskillige ind- og udbetalinger via kryptovaluta uden problemer. Beløbene varierede fra 500 euro til 2400 euro. For nylig indsatte jeg yderligere 2000 euro og vandt omkring 4400 euro. Min tilbagetrækning blev dog annulleret, og jeg modtog en e-mail om, at jeg skulle gennemføre en videobekræftelse for at foretage en tilbagetrækning. Jeg fulgte Mystake.coms instruktioner og sendte dem videoen via e-mail, men jeg har ventet på bekræftelse siden den 21. maj 2024. I mellemtiden har jeg ofte chattet med livesupporten, og de har fortalt mig, at videoen blev modtaget og at det respektive hold gennemgår videoen. Jeg har også e-mail-korrespondance, der bekræfter, at de har modtaget videoen, og at jeg burde vente.
Kan du venligst hjælpe mig?
Hello, I need your help with Mystake.com. I opened an account there and completed the ID verification as well as the email verification right away. After that, I made several deposits and withdrawals via cryptocurrency without any problems. The amounts ranged from 500 euros to 2400 euros. Recently, I deposited another 2000 euros and won about 4400 euros. However, my withdrawal was canceled, and I received an email stating that I needed to complete a video verification to make a withdrawal. I followed Mystake.com's instructions and sent them the video via email, but I have been waiting for confirmation since May 21, 2024. In the meantime, I have often chatted with the live support, and they have told me that the video was received and that the respective team is reviewing the video. I also have email correspondence confirming that they received the video and that I should wait.
Can you help me, please?
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