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The gentlemen are just scammers

I'm doing identification

Then they ask me to re-identify documents that have species identified

Now they are closing my account to do the withdrawal manually

For 3 days they bothered me with the identification

Their customer service is really useless

Far away

Οι κύριοι είναι απλά απατεώνες

Κάνω ταυτοποίηση

Μετά μου ζητάνε να ξανακάνω ταυτοποίηση σε εγγραγα που έχουν είδη ταυτοποιηθεί

Τώρα μου κλείσανε τον λογαριασμό για να κάνουν την ανάληψη χειροκίνητα

3μερες με ταλαιπωρουσαν με την ταυτοποίηση

Η εξυπηρέτηση πελατών τους είναι πραγματικά άχρηστη

Μακριά

Dear stavroskaralis94,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

The identification has been done with the utmost effort

Now they have closed my account to do the withdrawal it says manually and it will take days

The thing is, they asked me for identification documents again just to delay me

Εχει γίνει η ταυτοποίηση με τα χίλια ζόρια

Τώρα μου έχουν κλείσει τον λογαριασμό για να κάνουν την ανάληψη λέει χειροκίνητα και αυτό θα πάρει μέρες

Το θέμα είναι ότι μου ζήτησαν ξανα ταυτοποιημενα έγγραφα μόνο και μόνο για να με καθυστερήσουν

Thank you very much for your reply, stavroskaralis94. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Okay guys

They stole my money

Εντάξει παιδιά

Μου τα βάλανε τα λεφτά

Could you please clarify your last message? Did the casino inform you that your winnings will not be paid out?

They stole my money

Okay

Μου τα βάλανε τα λεφτά

Εντάξει

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear stavroskaralis94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.