Jeg spillede i deres casino med mine penge, vandt et betydeligt beløb. Fuldførte indsatskravene og forsøgte derefter at hæve mine penge. Jeg fik derefter at vide, at jeg skulle bestå verifikation, hvilket er fint. Jeg oplyste, ID, kontoudtog, billeder af mine bankkort og meget mere. Disse blev derefter accepteret af NineWin med e-mail bekræftelse på, at jeg var godkendt.
Jeg gik derefter for at trække mig igen og fik at vide, at jeg ikke kunne trække mig på grund af verifikation - jeg blev linket til at gå og verificere igen, jeg tjekkede dette og bekræftede med live chat, at jeg ikke behøvede at bekræfte noget andet.
Den 30. marts forklarede Live Chat, at de havde vedligeholdelsesproblemer, og at dette ville være løst inden søndag den 31. marts - søndag d. 31. problem varede stadig, men LiveChat sagde, at det ville være færdigt inden for 6 timer. Jeg har siden prøvet igen i dag, hvor problemet stadig fortsætter, og live chat er meget lidet hjælpsom.
I played in their casino with my money, won a significant amount of money. Completed the wagering requirements and then tried to withdraw my money. I then was told I needed to pass verification, which is fine. I provided, ID, bank statements, pictures of my bank cards and more. These were then accepted by NineWin with email confirmation that I was approved.
I then went to withdraw again, and got told I couldn't withdraw due to verificaiton - I was linked to go and verify again, I checked this and confirmed with Live chat that I didn't need to verify anything else.
On 30th March, Live Chat explained they had maintenance issues and this would be resolved by Sunday 31st March - sunday 31st problem still persisted, but LiveChat said it would be finished within 6 hours. I have since tried again today, with the problem still continuing and Live chat being very unhelpful.
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