Jeg vil starte med at sige, at det kan være for alt for tidligt at gå så langt som at kalde dette en klage, men jeg er ikke sikker på, hvad der ellers Jeg kan andet end at skrive dette og håber, at det hjælper med en hurtig løsning. Hvilket jeg er sikker på, det vil, da jeg ikke har haft andet end positive oplevelser med nomini.
Ganske enkelt gik jeg i seng med en saldo på $539,82 og vågnede op til $0.
Jeg tjekkede min historie for at sikre mig, at jeg ikke satsede det hele væk i min søvn osv., hvilket heldigvis ikke var tilfældet.
Jeg var over 50 % gennem omsætningskravene på en bonus, men efter at have indbetalt og aktiveret mindre end 12 timer før jeg fandt min saldo tom, er der ingen måde, at den udløb.
Jeg har oplevet dette problem før, jeg er ikke sikker på hvilket casino, men jeg kontaktede live support, og det blev løst uden problemer.
Jeg er overbevist om, at dette kun er et teknisk problem og vil blive løst, hvis supportpersonalet ser på problemet.
Nedenfor er et skærmbillede af den sidste af mine spilaktiviteter. Som du kan se var min saldo langt fra 0 ved slutningen af min spilsession.
I'll start off by saying that, going so far as to call this a complaint might be too far too soon however not being unable to contact support staff via live chat and my email to support so far unacknowledged I'm not sure what else I can do besides write this and hope that it aids in a swift resolution. Which I'm sure it will as I've had nothing but positive experiences with nomini.
Quite simply I went to sleep with a balance of $539.82 and woke up to $0.
I checked my history to make sure I didn't wager it all away in my sleep ect which thankfully was not the case.
I was over 50% through wagering requirements on a bonus but having deposited and activated less than 12 hours before finding my balance empty there's no way it expired.
I've had this issue happen before, not sure what casino but I contacted live support and it was fixed without issue.
I'm confident this is merely a technical problem and will be resolved should support staff look into the issue.
Below is a screenshot of the last of my gaming activity. As you can see my balance was far from 0 at the ending of my gaming session.
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