Hej Shorty0321 og Natalia,
Vi stoler på, at alt er godt.
Shorty0321, bemærk venligst, at din konto er blevet gennemgået den 15. januar af vores bankafdeling, og vi må desværre informere dig om, at på grund af en overtrædelse af vilkårene og betingelserne, er gevinsterne fra den gratis bonus blevet annulleret.
Bankafdelingens gennemgang viste, at en bonus uden indskud allerede var indhentet fra en konto, der deler flere detaljer med din konto. Det registrerede telefonnummer og IP-adressen, som begge konti blev spillet fra, stemmer nemlig overens, hvilket peger på, at spilleren uretfærdig udnyttede bonusser uden indskud, som vores Casino tilbyder.
https://pacificspins.com/terms-and-conditions
7 BONUS OG KAMPAGNE
7.1. Generelle bonus- og kampagneregler
c. Hver kampagne er begrænset til én pr. spiller, familie, adresse, kreditkortnummer og delte computere (såsom dem på biblioteker, arbejdspladser, skoler osv.), medmindre casinoledelsen har givet forhåndsgodkendelse. Bekræftelse af en spillers identitet kan involvere flere former for identifikation, herunder navn, postadresse, e-mail, IP-adresse og kreditkortnummer.
Natalia, lad os venligst vide, hvilke oplysninger eller beviser der er nødvendige for at kunne løse denne klage. Fortæl os også, hvor vi kan dele beviserne.
Tak for din forståelse.
Med venlig hilsen
Pacific Spins Management
Hello Shorty0321 and Natalia,
We trust that everything is well.
Shorty0321, please note that your account has been reviewed on January 15th by our Banking Department and, unfortunately, we must inform you that due to a violation of the Terms & Conditions, the winnings made from the free bonus have been voided.
The Banking Department's review showed that a no-deposit bonus was already claimed from an account that shares several details with your account. Namely, the registered phone number and the IP address from which both accounts were played are matching which points to the fact that the player took unfair advantage of no-deposit bonuses our Casino offers.
https://pacificspins.com/terms-and-conditions
7 BONUSES AND PROMOTIONS
7.1. General Bonus and Promotion Rules
c. Each promotion is limited to one per player, family, address, credit card number, and shared computers (such as those in libraries, workplaces, schools, etc.) unless the casino management has granted prior approval. Verification of a player's identity might involve several forms of identification, including name, mailing address, e-mail, IP address, and credit card number.
Natalia, please let us know what information or evidence is needed in order to successfully resolve this complaint. Also, please let us know where we can share the evidence.
Thank you for your understanding.
Regards,
Pacific Spins Management
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