Hej Amber,
Hej Nick,
Håber i alle har det godt og i god behold
Tak for at kontakte os! Efter at have gennemgået spillerens konto, fandt vi ud af, at spilleren oprindeligt anmodede om cashback via live chat den 25/10/2024. Den anmodede gratis kampagne på $33,09 blev behandlet den 25/10/2024 kl. 09:45:37 kasinotid. Men 9 minutter senere annullerede spilleren cashback fra deres side uden at bruge cashback-kampagnen.
Efter dette indløste spilleren en loyalitetsbelønningschip på $16 den 25.10.2024 kl. 09:54:47, men denne blev også annulleret kun 9 sekunder efter indløsning, uden at der blev foretaget væddemål.
Spilleren vendte senere tilbage til live chat og anmodede om, at den annullerede cashback blev genbehandlet. Vi genbehandlede cashback den 25/10/2024 kl. 10:06:38 kasinotid. Efter at have opfyldt omsætningskravene begyndte spilleren at spille begrænsede spil og placerede 3 væddemål på Blackjack og 38 væddemål på kortspil.
På grund af en gameplay-overtrædelse afviste betalingsadministratoren dog anmodningen om udbetaling og fjernede alle gevinster fra spillerens saldo ($300,01).
Reglerne for cashback er:
15x indsats
5x max udbetaling
Tilladte spil: Ikke-progressive slots (ingen RTG777 slot), Keno, Video Poker
https://pacificspins.com/terms-and-conditions
7.1. Generelle bonus- og kampagneregler
v. Når først en bonus er gjort krav på, træder dens vilkår straks i kraft og forbliver det, indtil en ny indbetaling eller bonus er behandlet, og efter at bonussen er blevet fjernet fra din saldo. Dette gælder også, hvis din spilbare saldo falder under $1, eller hvis du indbetaler oven på din eksisterende bonussaldo. Enhver overtrædelse af vilkårene kan resultere i, at alle gevinster annulleres.
Yderligere gennemgang af spillerens gameplay med den nævnte cashback-kampagne viser, at der ikke blev vundet på begrænsede spil. Da overtrædelsen var mindre, har jeg besluttet at gøre en undtagelse og genindsætte gevinsten på $165,45, som er den maksimale udbetaling fra spillerens cashback.
For spilleren:
Log venligst ind på din konto og anmod om det fulde beløb fra din saldo som en udbetaling. Når du har indsendt anmodningen om udbetaling, bedes du venligst besvare betalings-e-mailen med din udbetalingskryptoadresse, så vi kan afslutte din udbetaling.
Tak for din forståelse!
Venlig hilsen
Daniel Moore
Casino Pacificspins Management
Hi Amber,
Hi Nick,
Hope you are all well and safe,
Thank you for reaching out to us! Upon reviewing the player’s account, we found that the player initially requested cashback via live chat on 10/25/2024. The requested free promotion of $33.09 was processed on 10/25/2024 at 09:45:37 Casino time. However, 9 minutes later, the player canceled the cashback from their side without using the cashback promotion.
Following this, the player redeemed a loyalty reward chip of $16 on 10/25/2024 at 09:54:47, but this was also canceled just 9 seconds after redemption, without any bets being made.
The player later returned to live chat and requested that the canceled cashback be reprocessed. We reprocessed the cashback on 10/25/2024 at 10:06:38 Casino time. After meeting the wagering requirements, the player began to play restricted games, placing 3 bets on Blackjack and 38 bets on Card Games.
However, due to a gameplay violation, the payments manager rejected the withdrawal request and removed all winnings from the player’s balance ($300.01).
The rules for the cashback are:
15x wagering
5x max cashout
Allowed games: Non-progressive slots (no RTG777 slot), Keno, Video Poker
https://pacificspins.com/terms-and-conditions
7.1. General Bonus and Promotion Rules
v. Once a bonus is claimed, its terms become immediately effective and remain so until a new deposit or bonus is processed, and after the bonus has been cleared from your balance. This also applies if your playable balance falls below $1, or if you deposit on top of your existing bonus balance. Any violations of the terms may result in all winnings being voided.
Further review of the player's gameplay with the mentioned cashback promotion shows that no winnings were made on restricted games. As the violation was minor, I have decided to make an exception and reinstate the winnings of $165.45, which is the maximum cashout from the player's cashback.
For the player:
Please log in to your account and request the full amount from your balance as a withdrawal. After submitting the withdrawal request, kindly reply to the payments email with your payout crypto address so we can finalize your withdrawal.
Thank you for your understanding!
Kind Regards
Daniel Moore
Casino Pacificspins Management
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