Jeg foretog endnu en anmodning om tilbagetrækning, efter at den første blev afvist. Så i alt er dette den anden anmodning.
Nej, jeg har aldrig trukket mig fra Chance Palace før.
Først da jeg startede anmodningen om tilbagetrækning og kontaktede chat for at tjekke status, troede jeg, at de prøvede at være behjælpelige med at løse problemet. Men det viser sig, at de ikke var. De fortalte mig, at det var godkendt og under behandling.
Men efter adskillige chats, der blev indledt for at kontrollere status, ser det ud til, at de blot forlængede min ventetid. Efter omkring den 3. chat begyndte de at sige, at de ikke havde al den nødvendige bekræftelse. Som jeg indsendte alt det nødvendige og derefter begyndte at genindsende al min bekræftelse. Jeg bekræftede min bitcoin-adresse mindst 4×'er. Derefter fik man at vide, at det var nødvendigt at indsende adressebekræftelse igen. To gange tror jeg. Så besluttede jeg bare at gå videre og indsende alt igen, så der var ingen tvivl.
Og så efter at have givet endnu en dag eller to for at sikre, at de havde tid til at behandle alt. Da jeg loggede ind igen, erfarede jeg, at min anmodning var blevet afvist, og mine penge blev returneret til min casinokonto.
Ingen meddelelse om, at det blev afvist, og ingen grund blev givet.
Bare mine penge blev returneret til min konto.
Det var da jeg kontaktede Casino Guru. Og har også indsendt en ny tilbagetrækningsanmodning..
Jeg har ikke kontaktet chat siden den første anmodning blev afvist.
Jeg har flere af chattene, men det er ikke lykkedes mig at uploade dem som bevis....
I did do another withdrawal request after the first one was denied. So in total this is the second request made.
No I have never withdrew from Palace of Chance before.
At first when I initiated the withdrawal request and contacted chat in order to check the status, I thought they were trying to be helpful in resolving the issue. But turns out they were not. They told me it was approved and being processed.
But after several chats initiated in order to check the status it seems they were just prolonging my wait time. After about the 3rd chat they began stating they didn't have all the verification needed. Which I submitted everything needed and then began resubmitting all my verification. I confirmed my bitcoin address at least 4×'s. Then was told needed to resubmit address verification. Twice I believe. Then I just decided to go ahead and resubmit everything so there was no doubt.
And then after giving another day or two to make sure they had time to process everything. When I logged back in that is when I learned my request had been denied and my funds were returned back into my casino account.
No notification stating it was denied and no reason was given.
Just my funds returned to my account.
That's when I contacted Casino Guru. And also submitted a new withdrawal request..
I have not contacted chat since the first request was denied.
I do have several of the chats but have been unsuccessful at uploading them as proof....
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