Spillerens besked:
Kortet er min kærestes og blev indsat med hendes tilladelse, indbetalingen blev foretaget i april og gevinsterne er fra 20.07.24 og verificeret i palms bet, at jeg har spillet i et år i palms.
Kære tonitkata,
Jeg har tjekket casinoets vilkår og betingelser, og dette er hvad jeg fandthttps://www.palmsbet.com/bg/pages/casino-rules/
(10) Navnet og detaljerne på indehaveren af betalingskortet og/eller den konto, hvorfra der foretages ind- og udbetalinger, skal stemme overens med det navn, som Brugeren har oplyst under registreringen.
(11) Ved hævning af midler er kunden forpligtet til at fremlægge de nødvendige dokumenter for hver af de anvendte indbetalingsmetoder. Indbetalingsmetoden skal matche udbetalingsmetoden. Hver af de anvendte metoder skal verificeres.
Tjek desuden vores Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players :
"Betalinger
Ved ind- og udbetalinger bør du kun bruge bankkonti og kreditkort i dit eget navn. Hvis du ikke gør dette, kan du komme i problemer, når du forsøger at foretage en udbetaling. Denne regel er for det meste på plads for at forhindre misbrug af kreditkort og også på grund af internationale regler mod hvidvaskning af penge."
Forstå venligst, at denne regel er blevet overtrådt. Nogle undtagelser kan tillades af kasinoer, når de indbetaler eller hæver penge ved hjælp af et fælles kort, eller denne mulighed er meddelt på forhånd. Teknisk set er det meget svært at kontrollere, hvem der er ejer af betalingsmetoden på indbetalingsstadiet. Dette kan kun kontrolleres under kontobekræftelsen, hvilket normalt sker, når der anmodes om en udbetaling. Derfor er det en spillers ansvar kun at bruge tilladte betalingsmetoder.
Hvis du ikke er i stand til at bevise, at du er en legitim ejer af betalingsmetoden, og du ikke har modtaget godkendelse fra kasinoet, der tillader dig at bruge en tredjeparts betalingsmetode, er jeg bange for, at der ikke er meget vi kan gøre for du.
Player's message:
The card is my girlfriend's and was deposited with her permission , the deposit was made in April and the winnings are from 20.07.24 and verified in palms bet I have been playing for a year in palms.
Dear tonitkata,
I have checked the terms and conditions of the casino, and this is what I found https://www.palmsbet.com/bg/pages/casino-rules/
(10) The name and details of the holder of the payment card and/or the account from which deposits and withdrawals are made must match the name given by the User during registration.
(11) When withdrawing funds, the client is obliged to provide the necessary documents for each of the deposit methods used. The deposit method must match the withdrawal method. Each of the methods used must be verified.
Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:
"Payments
For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."
Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.
If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.
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