Jeg oplever problemer med ParadiseParty Casino. Jeg åbnede min konto for 3 til 4 dage siden, spillede nogle spil og vandt et pænt beløb på €4000. Pengene blev straks krediteret min konto. Den næste dag lavede jeg fire indskud: to på €200 og to på €500. Jeg var heldig igen og øgede min saldo til 5000 €, så jeg lavede endnu en udbetalingsanmodning.
Men den følgende dag, da jeg forsøgte at logge ind, kunne jeg ikke. Jeg sendte en e-mail til support omkring 50 gange og forklarede, at jeg ikke kunne logge ind, og de svarede og sagde, at jeg muligvis indtastede mine legitimationsoplysninger forkert, selvom mine oplysninger gemmes automatisk. Jeg fandt det her mærkeligt. Senere modtog jeg en e-mail om, at der var et problem med mine bankindskud, selvom pengene var blevet debiteret min bankkonto og indsat på siden.
Da jeg spurgte om min tilbagetrækning, sagde de, at den stadig var afventende. Jeg anmodede om et link til nulstilling af adgangskode for at få adgang til min konto igen, men jeg modtog intet i min indbakke eller spam-mappe. Deres kundeservice er ekstremt dårlig. Jeg er nu bekymret for mine €5000 og finder det meget mistænkeligt, at jeg ikke kan logge ind ud af det blå, især efter at have været så tilfreds med deres hurtige udbetalinger i starten.
Kan du hjælpe med at løse dette problem?
I am experiencing issues with ParadiseParty Casino. I opened my account 3 to 4 days ago, played some games, and won a nice amount of €4000. The money was promptly credited to my account. The next day, I made four deposits: two of €200 and two of €500. I got lucky again and increased my balance to €5000, so I made another withdrawal request.
However, the following day, when I tried to log in, I couldn't. I emailed support about 50 times, explaining that I couldn't log in, and they replied saying I might be entering my credentials incorrectly, even though my details are saved automatically. I found this strange. Later, I received an email stating there was an issue with my bank deposits, even though the money had been successfully debited from my bank account and deposited on the site.
When I asked about my withdrawal, they said it was still pending. I requested a password reset link to regain access to my account, but I received nothing in my inbox or spam folder. Their customer service is extremely poor. I'm now worried about my €5000 and find it very suspicious that I can't log in out of the blue, especially after being so happy with their quick payouts initially.
Can you help address this issue?
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