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Participated in the tournament from yggdrasil (jackpot raiders game in which 100 percent won the prize (2 hours before the end took 3rd place) did not receive the prize.

Брав участь в турнірі від yggdrasil (гра jackpot raiders в якому 100 відсотків ортримав призова місце (за 2 год до завершення займав 3 місце) винагороду неотримав . назву турніру непаятаю

Dear Andriy575,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you been advised what has caused the delay? Was the tournament organized by the casino itself or by the game provider? If there’s any relevant communication between you and the casino, please forward it along with any supporting evidence to petronela.k@casino.guru.

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Andriy575,

We were informed by the casino representative that according to the game provider you didn't take prize-winning place in the tournament. Apparently, you have been informed about this fact by the casino. Could you please comment?

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.