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I'm made withdrawal of 40000 rupees on date 23 September 2023, 21:14

I have a withdrawal request on September 23 2023 ,but still i didnt receive amount to my account its been more than 5 months and the parimatch customer support is telling that the withdrawal has been successfully and also they shared me RRN no but till now the amount is not credited to my account pls resolve this issue.

I have contacted the bank there was no transaction made confirmed from the bank side

Dear telecomkg36,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share screenshots of the status of the transactions?
• Could you please forward your correspondence with the casino regarding the issue to my email at tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have a withdrawal request on September 23 2023 ,but still i didnt receive amount to my account its been more than 5 months and the parimatch customer support is telling that the withdrawal has been successfully and also they shared me RRN no but till now the amount is not credited to my account pls resolve this issue.

Yes made many successful withdrawal.

Don't use any bonus or accumulated.

I have attached screenshot.

Have you contacted your bank regarding the missing transaction?

Could you please send me the correspondence between you and the bank regarding the issue? Please send it to my email at tomas@casino.guru

Dear sir i have contact my Paytm bank live support and they said no transactions made with parimatch given UTR number.

They not sent any funds yet.

I'm attached the screenshot

You can forward my problem to parimatch support

Thank you very much, telecomkg36, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello sir Branislav,

Dear sir please invite parimatch casino representative,

I want my 40000 rupees,

Hello sir please response and invite parimatch casino representative

Why you not responding

Hello, telecomkg36,

I am sorry to hear about your problem. I will contact the casino and try my best to resolve the issue as soon as possible. However, first I would like to clarify a few things here, and before I invite the casino to the thread, I will ask you for some details:

• This is not live chat support, and it usually takes several days until any involved party replies
• What payment method did you use for the withdrawal in question, what personal details did you fill out in your casino account profile, and what payment method details did you use for the withdrawal?
• The data you provided are incomplete and the screenshot shows a different email compared to the one you submitted this complaint with (there is an extra "n" compared to the email tied with the casino account at Parimatch Casino); can you explain it?
• The screenshot that was allegedly made from the communication between you and your bank is completely irrelevant - it is not clear who you talked with, and to be honest, it looks like the name and transaction number were added to the picture additionally
• The casino asked you to send them an official statement from your bank/payment method provider, regarding the transaction number they shared with you, but maybe a bank statement (transaction history) for the used payment method from September 23, 2023, until now could be enough - so it is clear what they need to investigate the matter on their side; do you have such a document or the official statement?

Looking forward to hearing from you.

• I'm use bank transfer withdrawal method for my withdrawal.

• my parimatch registration email is updated okay,

• my bank is Paytm payments Bank this is online based bank there is no physical branch , they have online support so they give me proof that no payment received from parimatch given UTR number,

• I'm sent bank statement many times,

• No funds recieved in my bank account.

Please help me invite parimatch casino so they refund my money,

They are froud parimatch

Alright, telecomkg36. Let's ask the casino for an explanation.

However, please note your screenshot with a withdrawal request shows a different email. That was the email I asked you about.

Dear Parimatch Casino team,

Could you please look into the player's issue and provide us with an update on the disputed withdrawal?

Thank you in advance for providing the information.

Thank you for contacting the casino ,

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello froud casino,

My bank is Paytm payments Bank,.

This is digital bank ,

I have share screenshot of communication with bank agents where they said this is fake UTR number no transactions with this utr.

Give my money

My Paytm payments Bank send me this letter , they said no payment received with given UTR,

Kindly please give my money parimatch

Dear telecomkg36,

You must be kidding now.

Alright, let's not drag it unnecessarily out and waste time here. My instructions were clear, and you were warned.

After gathering all the necessary information, we are rejecting this complaint due to basically a non-existing issue, non-cooperation on your side, and providing false, misleading, and unsubstantiated information during the entire complaint process. There is nothing to solve here.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by. In case of any questions, feel free to write to me at branislav.b@casino.guru.

If you change your approach and provide me with all the requested, we can think about reopening.

Thank you very much, Parimatch Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.Guru