Michal, jeg beder dig venligst undersøge dette, da de ikke havde noget bevis for at blokere min konto. De fortalte mig endda, at de ville fjerne alle begrænsninger fra kontoen, så jeg ville være i stand til at hæve mine gevinster, og jeg har vedhæftet skærmbilledet. Efter dette blokerede de min konto og blev ved med at sende mig den samme besked gentagne gange, hvor de sagde, at de fandt noget mistænkeligt.
Jeg har ikke gjort noget forkert. Først og fremmest har de ingen forklaring, og deres kundesupport bliver ved med at afslutte chatten med at sige: "Kontoen er blokeret for altid, og du kan ikke spille eller hæve nogen gevinster."
Jeg vil have mine penge tilbage, da det er et stort beløb, og det vandt jeg rimeligt. Bed dem venligst om at give beviser og svare her, da jeg har vist alle beviser mod Parimatch.
Michal, I request you to please look into this as they did not have any proof of blocking my account. They even told me that they would remove all restrictions from the account so I would be able to withdraw my winnings, and I have attached the screenshot. After this, they blocked my account and kept sending me the same message repeatedly, stating that they found something suspicious.
I haven't done anything wrong. First of all, they don't have any explanation, and their customer support keeps ending the chat by saying, "The account is blocked forever, and you can’t play or withdraw any winnings."
I want my money back as it is a large amount, and I won that fairly. Please ask them to provide proof and reply here, as I have shown every piece of evidence against Parimatch.
Automatisk oversættelse: