Hej Petronela,
Først og fremmest tak for din hjælp og åbning af denne klage.
Vedrørende KYC er jeg klar over, at der er strenge krav, som skal overholdes.
Jeg har flere gange indsendt de nødvendige dokumenter korrekt.
Dette er en kopi af den første e-mail fra Parimatch:
Kære Henri,
Vi sætter stor pris på, at du kontakter Parimatch.
Vær venligst informeret om, at i henhold til vores vilkår og betingelser nummer 92, hvis det er nødvendigt, kan væddemålsfirmaet til enhver tid kræve yderligere identitetsbeviser, uanset om kunden har bestået den primære kontobekræftelse.
Derfor har profilafdelingen anmodet om, at du sender følgende dokumenter til os på e-mail ( " target="_blank" rel="nofollow ugc noopener noreferrer"> support@parimatch.in ):
-Selfie med 2 dokumenter i hånden: Aadhar-kort og papir, hvorpå du skal skrive dit navn, efternavn, dato for din anmodning og "For Parimatch".
Bemærk venligst, at billedet og dokumenterne skal have alle 4 hjørner synlige, være tydelige, læsbare, dit ansigt skal indgå i rammen.
- Betalingskortudtog eller tegnebogsopgørelse (banklogo, dit navn og adresse) for dine transaktioner inden for de sidste 30 dage.
For at fremskynde verifikationsprocessen beder vi dig venligst sende alle disse dokumenter til os inden for 24 timer.
Vi vil gerne informere dig om, at du grundet virksomhedens politik har en kalendermåned (30 dage) til at fuldføre verifikationsprocessen. Hvis du ikke gør det, vil din konto blive lukket. Se venligst vores vilkår og betingelser nummer 91,92 under linket:
https://parimatch.in/da/vilkår-og-betingelser
Vi venter på, at du giver nogle nødvendige oplysninger, så vi kan hjælpe dig yderligere.
Med venlig hilsen
Parimatch Support Team
Rubina
Kunde support
Som sagt har jeg indsendt alle dokumenter, som Parimatch har anmodet om. Parimatch blev ved med at tjekke for et problem med min sendte erklæring. I første omgang var det et skærmbillede, der ikke blev accepteret. Jeg downloadede derefter erklæringen i det originale PDF-format fra min kryptoudvekslingskonto (Binance), de sidste to udbetalinger, og sendte den til Parimatch. Efter flere e-mail-udvekslinger skrev Parimatch altid, at skærmbilleder ikke blev accepteret. Det er tydeligt at se, at dette kontoudtog ikke er et skærmbillede. Da jeg ikke kunne finde en løsning efter at have skrevet i lang tid, måtte jeg meddele Parimatch, at jeg ville henvise sagen til myndighederne: crimes@gaminglicences.com / info@gaminglicences.com / helpdesk@curacaolicensing.com .
Jeg afventer i øjeblikket svar fra godkendelsesmyndigheden. Parimatch afsluttede derefter verifikationsprocessen. Hele min saldo (60711 INR) blev konfiskeret. Jeg kan i øjeblikket stadig få adgang til min Parimatch-konto. Da jeg videresendte det til licensmyndigheden, modtog jeg endnu et svar fra Parimatch. Jeg vil også kopiere dette nedenfor og også mit svar på Parimatch.
Kære Henri,
Tak fordi du kontaktede Parimatch!
Din tålmodighed og samarbejde er meget værdsat. Vi skriver for at informere dig om din e-mail om dit problem.
Ignorer venligst den tidligere e-mail, der blev sendt til dig.
Vi tjekkede din konto og fik at vide, at du ikke kan spille med os, da du er registreret fra Tyskland, og gennem vores vilkår og betingelser kan nogle lande ikke spille med os, hvor Tyskland er et af dem. Tjek venligst vores vilkår og betingelser regel nummer 14. Accepter venligst vores undskyldning for ulejligheden.
Se venligst dette link: https://parimatch.in/en/terms-and-conditions
Hvis du har andre spørgsmål eller problemer udover dette, er du velkommen til at kontakte os, når du har brug for yderligere hjælp.
Med venlig hilsen
Parimatch Support Team
Sunayna
Kunde support
Hello Petronela,
First of all, thank you for your help and opening this complaint.
Regarding KYC, I am aware that there are strict requirements that must be adhered to.
I have properly submitted the required documents several times.
This is a copy of the first email from Parimatch:
Dear Henri,
We sincerely appreciate you reaching out to Parimatch.
Kindly be informed that, according to our terms and conditions number 92, if necessary, the Betting company may require additional proofs of identity at all times, regardless if the Client has passed the primary account verification.
Hence, the profile department has requested that you send the following documents to us in email (support@parimatch.in):
-Selfie with 2 documents holding in hand: Aadhar Card and Paper, on which you should write your Name, Surname, Date of your request and "For Parimatch".
Please note that the picture and documents should have all 4 corners visible, be clear, readable, your face should be included in the frame.
-Payment Card statement or Wallet Statement (bank logo, your name and address) for your transactions within the period of the last 30 days.
In order to speed up the verification process, we kindly ask you to send all these documents to us within 24 hours.
We would like to inform you that due to the company’s policy, you have one calendar month (30 days) to complete the verification process. Failure to do so will result in the closure of your account. Please kindly refer to our terms and conditions number 91,92 under the link:
https://parimatch.in/en/terms-and-conditions
We will be waiting for you to provide some necessary information so that we may further assist you accordingly.
Sincerely,
Parimatch Support Team
Rubina
Customer support
As I said, I have submitted all documents requested by Parimatch. Parimatch kept checking for a problem with my sent statement. Initially it was a screenshot that was not accepted. I then downloaded the statement in the original PDF format from my crypto exchange account (Binance), the last two withdrawals, and sent it to Parimatch. After several email exchanges, Parimatch always wrote that screenshots were not accepted. It is clear to see that this bank statement is not a screenshot. Since I couldn't find a solution after writing for a long time, I had to inform Parimatch that I would refer the matter to the authorities: crimes@gaminglicences.com / info@gaminglicences.com / helpdesk@curacaolicensing.com.
I am currently waiting for a response from the approval authority. Parimatch then completed the verification process. My entire balance (INR 60711) was confiscated. I can currently still access my Parimatch account. When I forwarded it to the licensing authority, I received another response from Parimatch. I will also copy this below and also my answer on Parimatch.
Dear Henri,
Thank you for contacting Parimatch!
Your patience and cooperation are much appreciated. We are writing to inform you regarding your email about your issue.
Kindly ignore the previous email that was sent to you.
We checked your account and got to know that, you cannot play with us as you are registered from Germany, and through our terms and conditions, some countries cannot play with us where by Germany is one of them. Kindly check our terms and conditions rule number 14. Please accept our apologies for the inconveniences.
Kindly refer to this link: https://parimatch.in/en/terms-and-conditions
If you have any other questions or issues apart from this, feel free to contact us whenever you need further assistance.
Sincerely,
Parimatch Support Team
Sunayna
Customer support
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