Pin-Up Casino - Spillerens indskud blev ikke krediteret.

So here's the next thing.......

Last morning on the 9th of this month I made a deposit of 30 euros as they could confirm through the voucher that the pin-up house requested, I have already contacted customer support several times where I was always well attended, but 7 days after the deposit has been made, I still have no balance in the pin-up account, they say that the finance department has to do some tasks, but this is already getting into the level of inconvenience, for 3 consecutive times I wait for the 72 hours as it was for me explained, what we are actually talking about in a total of more than 200 hours, is that neither the money appears, nor they solve the issue and I don't even have the usufruct. Thanks for listening.

Então é o seguinte.......

Na passada madrugada do dia 9 deste mês fiz um depósito de 30 euros como poderam confirmar através do comprovante que a casa pin-up solicitou, já contactei por várias vezes o apoio ao cliente onde sempre fui bem atendido, só que passados 7 dias após o depósito ter sido feito continuo sem saldo na conta da pin-up, dizem eles que o departamento financeiro tem que fazer umas tarefas, mas isto já está a entrar no patamar das inconveniências, ja por 3 vezes consecutivas que aguardo as tais 72horas como me foi explicado, o que na verdade já estamos a falar num total de mais de 200 horas , é que nem o dinheiro aparece , nem me resolvem a questão e nem tenho o usufruto. Obrigada pela atenção.

Dear Godzila,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Nick.

Thank you in advance for your participation in this complaint, I will be waiting for the development of the process and as such I will not make any deposit at the bookmaker until this is resolved, thank you once again for your commitment

Prezado Nick.

Desde já o meu agradecimento pela vossa participação nesta reclamação, ficarei aguardando o desenvolvimento do processo e como tal não farei qualquer depósito na casa de apostas até que este esteja resolvido, agradeço mais uma vez o vosso empenho

Good afternoon dear Nick.

Finally the money has appeared, thanks for your availability, it was like a magic act, I had to contact you so that the problem was finally resolved. Once again my THANK YOU

Boa tarde caríssimo Nick.

Finalmente o dinheiro já apareceu , obrigado pela sua disponibilidade, foi como um acto mágico, tive que vos contactar para que finalmente o problema fosse resolvido. Mais uma vez o meu muito OBRIGADO

Thank you Godzila for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick