Pin-Up Casino - Spillerens konto er blevet blokeret, og der tilbageholdes gevinster.

I am deposit 3000rs and winning 50000rs and I am trying withdrawal my money but account blocked and term and conditions violence account locked reason close my account please unlock my account and withdrawal my money fast I am full kuch verify customer

Dear Devgoria,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you played - slots, live casino, sports betting, etc.?
• Do I understand correctly that your account has been verified?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I am winning slot game and live table game

Yes my account big winning and block my account

Bonus free spin winning and deposit amount then free spin winning bonus and iam full wegred bonus amount

Thank you very much for your reply, Devgoria. Did the casino specify which rule(s) you breached? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Devgoria,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.