Kunne du videresende din spilhistorik for den relevante periode, specifikt de spil, du spillede med €100 bonus og €250 rigtige penge? Dette vil hjælpe os med at bekræfte rækkefølgen af begivenheder og din indsats.
=> Jeg vil gerne præcisere, at min spilhistorik for den relevante periode er over 90 sider lang. Jeg er glad for at sende en e-mail til et udvalg af sider, der viser nøglepunkter, inklusive de spil, der spilles med €100 bonus og €250 rigtige penge saldo.
Hvis du har brug for den fulde spilhistorik, så lad mig det vide, men jeg vil gerne understrege, at det ville tage en betydelig mængde tid at fange alle 90 sider.
Anmodede du om udbetalingen umiddelbart efter at have gennemført bonusindsatskravene, eller var der en forsinkelse mellem gennemførelsen af indsatsen og udbetalingsanmodningen?
=> Jeg anmodede ikke om udbetalingen umiddelbart efter at have gennemført bonusomsætningskravene. Efter at have gennemført indsatsen, blev mine bonuspenge konverteret til €250 rigtige penge, hvilket jeg fuldt ud forstod. Jeg fortsatte derefter med at spille med disse rigtige penge og vandt €5.002,03. Udbetalingsanmodningen blev foretaget efter at jeg havde akkumuleret dette beløb, ikke umiddelbart efter at have opfyldt bonusomsætningskravene.
Da du tjekkede din konto, hvad blev saldierne vist? Kunne du bekræfte, hvor meget du så i din saldo for rigtige penge, bonuspenge og udbetalingssaldo på det tidspunkt, hvor du anmodede om udbetalingen?
=> Da jeg tjekkede min konto på tidspunktet for udbetalingsanmodningen:
Saldo for rigtige penge: €5.002,03 (dette var mine samlede gevinster fra at spille med €250 rigtige penge-saldoen).
Bonuspengesaldo: €0 (bonussen var allerede konverteret til rigtige penge efter opfyldelse af indsatskravene).
Udbetalelig saldo: €5.002,03.
Der var ingen indikation på min konto, at nogen del af saldoen med rigtige penge på €250 eller gevinsterne fra den stadig var bundet til bonussen. Fradraget på €4.752,03, som kasinoet senere krævede, er derfor uberettiget.
Could you forward your game history for the relevant period, specifically the games you played with the €100 bonus and the €250 of real money? This will help us verify the sequence of events and your wagering progress.
=> I want to clarify that my game history for the relevant period is over 90 pages long. I am happy to email a selection of pages that show key points, including the games played with the €100 bonus and the €250 real money balance.
If you require the full game history, please let me know, but I would like to highlight that it would take a significant amount of time to capture all 90 pages.
Did you request the withdrawal immediately after completing the bonus wagering requirements, or was there a delay between completing the wagering and the withdrawal request?
=> I did not request the withdrawal immediately after completing the bonus wagering requirements. After completing the wagering, my bonus money was converted into €250 real money, which I fully understood. I then continued to play with this real money and won €5,002.03. The withdrawal request was made after I accumulated this amount, not immediately after meeting the bonus wagering requirements.
When you checked your account, what were the balances displayed? Could you confirm how much you saw in your real money balance, bonus money, and withdrawable balance at the time you requested the withdrawal?
=> When I checked my account at the time of the withdrawal request:
Real Money Balance: €5,002.03 (this was my total winnings from playing with the €250 real money balance).
Bonus Money Balance: €0 (the bonus was already converted to real money after meeting the wagering requirements).
Withdrawable Balance: €5,002.03.
There was no indication in my account that any portion of the €250 real money balance, or the winnings from it, was still tied to the bonus. The deduction of €4,752.03 later claimed by the casino is therefore unjustified.
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