Kære Brydowo,
Tak for din feedback! Vi beklager, at din oplevelse med bekræftelse og tilbagetrækninger på vores hjemmeside var utilfredsstillende. Vi vil gerne henlede din opmærksomhed på, at vores casino er licenseret og overholder etablerede regler.
Vi har omhyggeligt gennemgået oplysningerne i din profil vedrørende denne sag og vil gerne give dig yderligere afklaring.
Din konto er faktisk blevet bekræftet. Tidligere uploadede du dit id til din profil, bekræftede nogle betalingsmetoder og din adresse. Den 13. marts indsendte du en udbetalingsanmodning på 1300 AUD, som blev afvist, fordi vores supportteam anmodede om bekræftelse af dit kort *1040, som du tidligere havde brugt til at foretage en indbetaling.
Kort efter indsendte du endnu en anmodning om tilbagetrækning på 1300 AUD, som igen blev afvist af samme grund. Ifølge vores systemdata indsendte du den 14. marts endnu en udbetalingsanmodning, denne gang for 1200 AUD, som også blev afvist, fordi kortet *1040 ikke blev bekræftet.
Derefter bekræftede du kortet *1040, og den udbetalingsanmodning, du indsendte den 15. marts for 1000 AUD, blev godkendt fra vores side. Men den 21. marts blev pengene returneret til din spillesaldo af betalingssystemet, fordi du har angivet en ugyldig konto.
Efterfølgende anmodninger om udbetaling af 950 AUD og 900 AUD blev afvist, fordi du har angivet et forkert navn: du indtastede "Mr.". Modtagerens navn skal matche dit identitetsdokument nøjagtigt uden "Mr." eller "Miss.", og uden nogen forkortelser.
Derudover vil vi gerne endnu en gang understrege, at som et licenseret casino, opererer vi strengt inden for vilkårene og betingelserne på vores hjemmeside. Verifikation af kortet blev anmodet om i overensstemmelse med ANTI-FRAUD POLICY- reglen " For at verificere spillerens konto kræver kasinoledelsen dokumenter (ID, betalingssystemer, forbrugsregninger osv.) i latinsk eller kyrillisk alfabet. "
Vores kundesupportteam forklarede desuden årsagerne til annulleringen af tilbagetrækningen til dig i vores chat, og flere e-mails blev også sendt til dig, som du åbnede, hvilket betyder, at du sandsynligvis har gennemgået indholdet af e-mails, og at du er blevet informeret af alle årsagerne til annulleringen af dine udbetalingsanmodninger, og hvad der skal gøres for succesfulde udbetalinger.
Vi håber, at dette afklarer situationen, og vi hjælper også gerne, hvis du har yderligere spørgsmål.
De bedste ønsker altid,
Playfina kasino
Dear Brydowho,
Thank you for your feedback! We regret that your experience with verification and withdrawals on our website was unsatisfactory. We would like to draw your attention to the fact that our casino is licensed and adheres to established rules.
We have carefully reviewed the information in your profile regarding this matter and would like to provide you with further clarification.
Your account has indeed been verified. Previously you uploaded your ID to your profile, verified some payment methods, and your address. On March 13th, you submitted a withdrawal request for 1300 AUD, which was rejected because our support team requested verification of your card *1040, which you had previously used to make a deposit.
Shortly thereafter, you submitted another withdrawal request for 1300 AUD, which was again rejected for the same reason. According to our system data, on March 14th, you submitted another withdrawal request, this time for 1200 AUD, which was also rejected because the card *1040 was not verified.
Then you verified card *1040, and the withdrawal request you submitted on March 15th for 1000 AUD was approved from our side. However, on March 21st, the funds were returned to your gaming balance by the payment system because you indicated an invalid account.
Subsequent withdrawal requests for 950 AUD and 900 AUD were rejected because you provided an incorrect name: you entered "Mr.". The beneficiary name should match your identity document exactly, without "Mr." or "Miss.", and without any abbreviations.
Additionally, we would like to emphasize once again that as a licensed casino, we operate strictly within the Terms and Conditions of our website. The verification of the card was requested in accordance with the ANTI-FRAUD POLICY rule "In order to verify player's account, casino management requires documents (ID, payment systems, utility bills, etc.) in Latin or Cyrillic alphabet."
Furthermore, our customer support team explained the reasons for the withdrawal cancellation to you in our chat, and several emails were also sent to you, which you opened, that means that you have likely reviewed the contents of the emails and that you have been informed of all the reasons for the cancellation of your withdrawal requests and what needs to be done for successful withdrawals.
We hope this clarifies the situation, and we'll also be happy to assist if you have any further questions.
Best wishes always,
Playfina Casino
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