Kære Kristina,
Tak for dit hurtige svar på min klage. Jeg giver afklaringer på de spørgsmål, du rejste:
1. Ja, jeg har i øjeblikket adgang til min konto, hvor saldoen er $0.
2. Efter at have hævet 2.461,61 USD (anmodet den 26. februar 2024 og modtaget 12-13 dage senere), blev min saldo reduceret til 0 USD. Jeg har ikke foretaget flere indbetalinger siden da. Men små beløb (cents eller summer omkring $2-3) begyndte at dukke op på min konto. Disse var belønninger fra deres VIP-klubloyalitetsprogram, krediteret ugentligt eller månedligt på grund af min tidligere aktivitet. Jeg tror, at disse bonusser kaldes "cashback" andre steder. Disse små summer var underlagt indsatskrav, som jeg opfyldte gennem sessioner med lav indsats (under $1). Dette bragte min saldo til $49,53, som jeg besluttede at hæve.
3. For at fremskynde gennemgangsprocessen deler jeg min korrespondance med kasinoet nedenfor. Den indeholder ikke personlige oplysninger, undtagen operatørens navn, som jeg har udeladt af hensyn til privatlivets fred:
12. december 2024, 17:42 - Min besked:
Kære Playing.io Support Team,
Jeg skriver som bruger ************.
Jeg har for nylig anmodet om en hævning af min saldo på 49,53898497 USDT.
I øjeblikket ser jeg transaktionsstatus markeret som "Revision afvist". Kan du venligst præcisere, hvad dette betyder? Kan du desuden fortælle, hvornår jeg kan forvente at modtage den anmodede tilbagetrækning?
Tak for din hjælp.
13. december 2024, 16:21 - Operatørsvar:
Hej, del venligst dit spil-UID og et skærmbillede af din udbetalingstransaktion, så vi bedre kan hjælpe dig.
13. december 2024, 16:34 - Min besked:
Tak for dit svar. Som anmodet deler jeg følgende detaljer for at hjælpe med at løse mit problem:
Spil-UID: *********
Skærmbillede af udbetalingstransaktion: Find venligst det vedhæftede skærmbillede af den relevante transaktion.
Jeg beder dig venligst gennemgå disse oplysninger og give mig besked om årsagen til statussen "Revision afvist". Kan du desuden rådgive om de næste nødvendige trin eller give en tidslinje for, hvornår jeg kan forvente at modtage tilbagetrækningen?
Tak for din hjælp, og jeg ser frem til dit svar.
13. december 2024, 16:38 - Operatørsvar:
Okay. Vi har videresendt dine oplysninger til backend-teamet. Vent venligst et stykke tid; når vi får en opdatering, giver vi dig straks besked.
13. december 2024, 16:50 - Operatørsvar:
Som vi tjekkede med vores backend-team, ser det ud til, at du ikke har indbetalt i lang tid og bruger bonusser til arbitrage. Indbetal venligst og spil spillet for at foretage en vellykket udbetaling. Tak.
13. december 2024, 17:22 - Min besked:
Kære ****,
Endnu en gang tak for din hjælp til at kommunikere med dit ledelsesteam. Venligst videregive mit svar vedrørende denne sag:
------
Efter min sidste transaktion (Ordre ID: CH24022621583839616), hvor jeg hævede hele min saldo, modtog jeg små loyalitets-/aktivitetsbonusser (et par dollars hver). Jeg spillede med disse beløb og opfyldte de udbetalingskrav, som dit system har fastsat.
Jeg kunne ikke finde nogen regel i dine vilkår og betingelser, der binder muligheden for at hæve penge til tidspunktet for den sidste indbetaling.
Derfor anmoder jeg venligst om tilbagetrækning af min saldo på 49.53898497 USDT, hvilket ville afslutte mit forhold til din virksomhed.
Hvis der er en misforståelse fra din side med hensyn til gennemspilskravene for bonusserne eller en underforstået betingelse, der ikke er beskrevet i dine vilkår, og som begrænser min mulighed for at hæve, har jeg intet andet valg end at søge hjælp fra en autoriseret ADR-tjeneste for at løse denne sag.
Den eneste retfærdige og rimelige fremgangsmåde er at behandle min tilbagetrækning. Dette ville spare os begge for tid og kræfter, som ellers ville blive brugt på længerevarende diskussioner eller involvering af tredjepart.
------
Jeg ser frem til dit samarbejde og en hurtig løsning.
Dette var min sidste besked til casinoet den 13. december 2024. Pengene blev hverken overført til min kontosaldo eller trukket tilbage.
Kristina, jeg beder om din hjælp til at løse denne sag.
Venlig hilsen,
Bestbets
Dear Kristina,
Thank you for your prompt response to my complaint. I am providing clarifications to the questions you raised:
1. Yes, I currently have access to my account, where the balance is $0.
2. After withdrawing $2,461.61 (requested on February 26, 2024, and received 12-13 days later), my balance was reduced to $0. I haven’t made any further deposits since then. However, small amounts (cents or sums around $2-3) started appearing in my account. These were rewards from their VIP club loyalty program, credited weekly or monthly due to my previous activity. I believe these bonuses are referred to as "cashback" in other places. These small sums were subject to wagering requirements, which I fulfilled through low-stake sessions (under $1). This brought my balance to $49.53, which I decided to withdraw.
3. To expedite the review process, I am sharing my correspondence with the casino below. It doesn’t contain personal details, except for the operator’s name, which I’ve omitted for privacy reasons:
December 12, 2024, 17:42 - My Message:
Dear Playing.io Support Team,
I am writing as user ************.
I recently requested a withdrawal of my balance amounting to 49.53898497 USDT.
Currently, I see the transaction status marked as "Audit rejected." Could you please clarify what this means? Additionally, could you advise when I can expect to receive the requested withdrawal?
Thank you for your assistance.
December 13, 2024, 16:21 - Operator Response:
Hello, Kindly share your game UID & withdrawal transaction screenshot so that we can better assist you.
December 13, 2024, 16:34 - My Message:
Thank you for your response. As requested, I am sharing the following details to assist with the resolution of my issue:
Game UID: *********
Withdrawal Transaction Screenshot: Please find the attached screenshot of the relevant transaction.
I kindly ask that you review this information and let me know the reason for the "Audit rejected" status. Additionally, could you advise on the next steps required or provide a timeline for when I can expect to receive the withdrawal?
Thank you for your assistance, and I look forward to your response.
December 13, 2024, 16:38 - Operator Response:
Alright. We have forwarded your details to the backend team. Kindly wait for some time; once we get an update, we will immediately notify you.
December 13, 2024, 16:50 - Operator Response:
As we checked with our backend team, it seems that you haven't deposited for a long time and use bonuses for arbitrage. Please deposit and play the game to make a successful withdrawal. Thanks.
December 13, 2024, 17:22 - My Message:
Dear ****,
Thank you once again for your assistance in communicating with your management team. Please kindly pass along my response regarding this matter:
------
Following my last transaction (Order ID: CH24022621583839616), where I withdrew my entire balance, I received small loyalty/activity bonuses (a few dollars each). I played with these amounts and met the withdrawal requirements set by your system.
I could not find any rule in your terms and conditions that ties the ability to withdraw funds to the timing of the last deposit.
Therefore, I kindly request the withdrawal of my balance amounting to 49.53898497 USDT, which would finalize my relationship with your company.
If there is any misunderstanding on your part regarding the rollover requirements for the bonuses or an implied condition not outlined in your terms that restricts my ability to withdraw, I will have no choice but to seek assistance from an authorized ADR service to resolve this matter.
The only fair and reasonable course of action is to process my withdrawal. This would save both of us time and effort that would otherwise be spent on prolonged discussions or third-party involvement.
------
I look forward to your cooperation and a prompt resolution.
This was my last message to the casino on December 13, 2024. The funds were neither transferred to my account balance nor withdrawn.
Kristina, I kindly request your assistance in resolving this matter.
Kind Regards,
Bestbets
Automatisk oversættelse:![](https://static.casino.guru/res/202502141249/images/svg/translated-by-google.svg)