Kære Krinstina.
Tak for din hjælp i den sag.
Glemte at nævne, at det virkelige problem er, at med den "nye udokumenterede bonusregel" kan jeg ikke foretage nogen udbetaling, fordi rollover ikke er nået, og da nogen af mine indsatser tælles vil jeg aldrig nå at fuldføre rollover.
Jeg har kontaktet flere gange for at få live chat support, og den sidste samtale var virkelig foruroligende.
De fortalte mig, at kun visse casinospil tæller som væddemål, og for sportsvæddemål tælles kun væddemål over cuota1,4.
Anmodede om t&c for bonussen og henviser mig til det link https://www.playing.io/help/DepositBonusTerms , hvor der ikke er nogen cuota-krav. Jeg beder om en forklaring, og de fortalte mig, at der var en afventende opdatering af denne t&c.
Du kan se, at der er samtaler fra en måned siden til den sidste 14.
Hver gang jeg kontakter dem, bad de om mit bruger-id og skærmbilleder for at se problemet, og deres svar var altid, at sagen eskalerede til det relevante team, og jeg må vente på løsningen. Efter en måned har jeg endnu ingen beslutning.
Jeg har sendt dig til din e-mail nogle af samtalerne med supportchatten. Der var omkring 4 samtaler mere, men jeg lavede ikke skærmbilleder. Også den fulde indsatshistorik. Jeg kan ikke finde kasinospils historie.
Sig til, hvis du har brug for noget andet.
Med venlig hilsen
Dear Krinstina.
Thanks for your help on that case.
Forgot to mention that the real problem is that with the "new undocumented bonus rule" I cannot make any withdrawal because the rollover is not reached, and as any of my bets are counted I will never reach to complete the rollover.
I've contacted several times to live chat support, and last conversation was really disturbing.
They told me that only certain casino games counts as a wagering, and for sports bet only bets above cuota1,4 are counted.
Requested the t&c of the bonus and referes me to that link https://www.playing.io/help/DepositBonusTerms, where there is no cuota requeriment. I ask for some explanation and they told me that there was an pending update of that t&c.
You can see that there are conversations from a month ago to last 14th.
Every time I contact them they requested my user id and screenshots to see the problem, and their reply always was that escalates the case to relevant team and I must wait for the resolution. After a month I have no resolution yet.
I've sent you to your email some of the conversations with the support chat. There were about 4 more conversations but I didn't make screenshots. Also the full bet history. I cannot find the casino games history.
Let me know If you need something else.
Regards
Redigeret
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