PlayMojo Casino - Spillerens tilbagetrækning er blevet forsinket.

Hello, I made a deposit at Play Mojo using a bank transfer. My account was verified and everything seemed fine. I won €500 and immediately requested a withdrawal. I found that there was only one withdrawal method available for me, which was Astro-Pay. After 3 days, the withdrawal was declined. Apparently, the casino is experiencing technical problems with bank transfers. But I wanted to withdraw using Astro-Pay. They couldn’t offer me any other options. I don’t have other options like Mifinity or cryptocurrencies. What am I supposed to do now!

Hallo ich habe bei Play Mojo mit Banküberweisung eingezahlt. Mein Konto wurde verifiziert und alles schien in Ordnung. Ich habe 500€ gewonnen und gleich eine Auszahlung beantragt. Ich musste feststellen das es nur eine Auszahlungsmethode für mich gab und zwar Astro-Pay. Nach 3 Tagen wurde die Auszahlung abgelehnt. Angeblich hat das Casino technische Probleme mit Banküberweisungen. Aber ich wollte mit Astro-Pay auszahlen. Sie könnten mir keine anderen Möglichkeiten anbieten. Ich besitze keine weiteren Möglichkeiten, wie Mifinity oder Krypto-Währungen. Was soll ich nun tun!

Hello Klares488,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayMojo Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

If you have never deposited with Astro Pay, the casino may require a minimum deposit to verify the payment method before you could use it to withdraw with.

Looking forward to your answer.

Regards,

Nick

Dear Klares488,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.