Jeg har forsøgt at hæve mine gevinster i uger nu uden held, jeg registrerede mig hos kasinoet sidste år og bekræftede min konto fuldt ud, foretog nogle hævninger via bankoverførsel, hvor jeg har angivet alle bankoplysninger, nu har jeg for nylig forsøgt at hæve via den samme metode, men jeg bliver ved med at blive bedt om at uploade kontoudtog, som jeg har uploadet flere gange, men jeg kan stadig ikke hæve. Prøvede at kontakte kundeservice via e-mail og chats, men de svarer efter dage, hvor de bare anmoder om, at jeg uploader kontoudtoget. Der er gået uger, og det er virkelig frustrerende, og jeg føler, at de overhovedet ikke hjælper mig. Jeg vil bare hæve mine penge, det er det hele! Jeg har allerede givet alle bankoplysningerne, inklusive det anmodede kontoudtog, men de bekræftede det som bevis af adresse, som jeg bekræftede for længe siden, da jeg registrerede. Bankudtoget er det, der indeholder bevis for, at jeg ejer kontoen, men det er som om de overser den og anmoder om det samme igen og igen.
I have been trying to withdraw my winnings for weeks now with no success,I registered with the casino last year and verified my account fully,made some withdrawals via wire transfer where I provided all the bank details,now recently I have been trying to withdraw via the same method but I keep being asked to upload bank statement which I have uploaded several times but still I am not able to withdraw.Tried reaching out to customer service via email and chats but they respond after days of which they just request I upload the bank statement.Its been weeks and it's really frustrating and I feel they are not helping me at all.I just want to withdraw my money that's all!I already provided all the bank details including the bank statement requested but they verified it as proof of address which i verified long ago when registering.The bank statement is what contains proof that I own the account but it's like they are overlooking it and requesting same thing over and over again.
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