Kære Janus,
Tak fordi du indsendte din klage. Jeg er ked af at høre om dit problem. Jeg har nøje kontrolleret vilkårene og dette, hvad jeg fandt https://www.pnxbet.com/general-terms-and-conditions :
"2.1.4 Brugeren har kun tilladelse til at have én medlemskonto på dette websted. Hvis brugeren forsøger at åbne mere end én medlemskonto, kan alle konti, som brugeren forsøgte at åbne, blive blokeret eller lukket. "
Forstå venligst, at det i de fleste kasinoer er strengt forbudt at have mere end en konto. Som du indrømmede, har du åbnet mere end en konto fra den samme IP-adresse. Dette er blevet anerkendt af kasinoet som overtrædelse af vilkår og betingelser, og din konto er blokeret.
Vi anbefaler altid at genaktivere den gamle konto i stedet for at oprette en ny for at undgå misforståelser. Kan du venligst fortælle dig, hvad der var grunden til at åbne en helt ny konto?
Jeg håber, at vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd tak for dit svar.
Med venlig hilsen,
Petronela
Dear Janus,
Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked carefully the T&Cs and this is what I found https://www.pnxbet.com/general-terms-and-conditions:
"2.1.4 The User is allowed to have only one Member Account on this Website. If the User attempts to open more than one Member Account, all accounts the User tried to open may be blocked or closed."
Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you admitted, you have opened more than one account from the same IP address. This has been recognized by the casino as breaching T&Cs and your account blocked.
We always recommend reactivating the old account instead of creating a new one to avoid any misunderstanding. Could you please advise what was the reason to open a brand new account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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