Jeg venter på min hævning på 360 euro siden den 6. november 2023. Jeg har tidligere verificeret min konto med succes og var i stand til at foretage et par udbetalinger før, men nu vil de ikke hæve resten af mine gevinster.
Kasinoet fortalte mig, at jeg skal bekræfte min Powbet-konto og også skulle uploade en transaktionshistorik fra mit kontoudtog. Det gjorde jeg, men det blev tilsyneladende ikke accepteret, sandsynligvis fordi jeg censurerede private oplysninger.
Jeg spurgte derfor Powbet, hvorfor mit kontoudtog ikke blev accepteret, fordi jeg mener, det er min ret til at censurere specifikke private oplysninger, da det ikke er Powbets sag at vide, hvor jeg arbejdede i den specifikke tidsramme, eller hvad min sygeforsikringsudbyder er, eller hvor jeg handlede. . Dette er privat information og burde ikke være relevant for Powbet. Især fordi de tilsyneladende har brug for denne information for at bekræfte, hvor mine penge kom fra, men jeg har "bare" indbetalt 100 euro tidligere, og de bekræftede og udbetalte nogle af mine gevinster selv uden disse oplysninger. Det giver ikke mening for mig...
Jeg undrer mig også over, hvordan de behandler disse personlige kontoudtogsdata. Overholder Powbet den tyske "DSGVO"-forordning for at sikre, at mine data ikke misbruges?
Efter et stykke tid modtog jeg et svar fra deres supportteam om, at "[de] har videresendt anmodningen om dokumentation til den relevante afdeling, de vil vende tilbage til [mig] på e-mail med begrundelse for, hvorfor dokumentet ikke er godkendt."
Der er gået næsten 2 uger (hvor mit nyligt uploadede [delvist censurerede] kontoudtog blev afvist igen), men jeg har ikke modtaget nogen begrundelse fra den relevante Powbet-afdeling!
I'm waiting for my 360 Euro withdrawal since 6th November 2023. I sucessfully verified my account in the past and was able to make a few withdrawals before but now they won't withdraw the rest of my winnings.
The casino told me that I need to verify my Powbet account and also should upload a transaction history from my bank statement. I did that but apparently this wasn't accepted, probably because I censored private information.
I therefor asked Powbet why my bank statement was not accepted because I believe it is my right to censor specific private information since it's none of Powbets business to know where I worked in the specific time frame or what my health insurance provider is or where I shopped. This is private information and shouldn't be relevant for Powbet. Especially because apparently they need this info to verify where my money came from, however I "just" deposited 100 Euros in the past and they verified and cashed out some of my winnings even without this information. That doesn't make sense to me...
I'm also wondering how they process this personal bank statement data. Does Powbet comply with the German "DSGVO" regulation to make sure my data is not misused?
After a while I received an answer by their support team stating that "[they] have forwarded the documentation request to the relevant department they will get back to [me] on email with reason as to why the document is not approved."
Almost 2 weeks have passed (in which my newly uploaded [partly censored] bank statement was rejected again) but I haven't received any reasoning from the relevant Powbet department!
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