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Hello, I have an issue. Today, I was supposed to receive my first withdrawal of 306 euros, which I requested on the 24th of April. I also have another withdrawal of 213 euros that I requested on the 28th of April. The issue is that I am not allowed to speak with the live chat, and sometimes my money record does not appear. Apart from that, my session is automatically closed and I do not know what else to do. Thank you very much.

Buenas, tengo un problema y es que hoy deberia de haber llegado mi primer retiro de 306 euros, el cual mande a retirar el 24 de abril, tengo otro retiro de 213 que mande a retirar el 28 de abril, el problema radica en que no se me permite hablar con el chat en vivo y hay veces que no aparece mi registro de dinero, a parte me cierra la sesion automaticamente y no se que mas hacer. Muchas gracias.

Hello adriesp14,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Powbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I am not verified and the bets were with my real money. The last time I spoke to them was before I won the second bet, since then I haven't been able to get in touch. All the best.

No estoy verificado y las apuestas fueron con mi dinero real. La ultima vez que hable con ellos fue antes de ganar la segunda apuesta, desde entonces no puedo ponerme en contacto. Un saludo.

Hello adriesp14,

As advised above, withdrawals take up to 14 days. Please let us know once it would take longer, until then I can recommend to wait only.

Dear adriesp14,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.