Kære goku23,
Som kasinorepræsentanten havde nævnt, er der altid en teknisk tidsramme til at behandle anmodninger om selvudelukkelse. I en perfekt verden ville konti blive lukket med det samme, men desværre er der altid en manuel proces med at sortere gennem anmodningerne om selvudelukkelse og håndtere hver enkelt manuelt.
I dette tilfælde synes vi, at den tid, det tog for kasinoet at lukke kontoen, var tilfredsstillende. Da der ikke blev foretaget nogen indbetalinger på dagen for kontolukningen, hvilket ville være begyndelsen af den periode, hvor vi ville overveje en tilbagebetaling, hvis kasinoet tog længere tid om at lukke din konto, er der ingen tilbagebetaling at foretage på din sag. Jeg er ked af, at vi ikke kunne have hjulpet dig længere.
Er du tilfreds med løsningen af denne sag, som den er?
Dear goku23,
As the casino representative had mentioned, there always is a technical timeframe to process self-exclusion requests. In a perfect world, the accounts would be closed immediately, but unfortunately, there always is a manual process of sorting through the self-exclusion requests and dealing with each and every one manually.
In this case, we think the time it took for the casino to close the account was satisfactory. Since there were no deposits made on the day of the account closure, which would be the beginning of the time period for which we would consider a refund if the casino took any longer to close your account, there is no refund to be made in your case. I am sorry we could not have helped you anymore.
Are you satisfied with the resolution of this case as it is?
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