1000% fuldstændig utilfreds. Jeg vandt ret stort, kun for at min konto ender med at blive suspenderet. Jeg brugte utallige timer på at prøve at få fat i deres support via chatfunktionen, men det virkede ikke. Jeg forsøgte at kontakte dem via e-mail, og jeg fik et svar, der sagde, at min e-mail ikke kunne leveres. Så kom for første gang endelig igennem, men fik besked på at kontakte deres support via e-mail. Så jeg gjorde det, og så fik jeg endelig som svar... Jeg fik at vide, at jeg prøvede at forfalske resultater? Som om jeg er ked af det, men jeg ved ikke engang, hvad det betyder. Jeg har bedt om yderligere afklaring, men jeg har endnu ikke modtaget et svar. Så fuldend det skuffede, da jeg ikke er et teknisk læsekyndigt individ, at blive anklaget for at gøre noget, jeg ikke engang ved, hvordan man gør eller forstår, havde efterladt mig at klø mig i hovedet fuldstændig skuffet og fuldstændig utilfreds.
Jeg er. Ikke nu, og jeg har heller ikke snydt. Jeg håber, der er en chance for at få rettet denne fejl, da jeg aldrig har følt mig mere svigtet. Jeg frygter, at de bare ikke er villige til at ære min sejr.
Sjæl knust
Min e-mailadresse er tyler(dot)dreger(dot)84(at)gmail(dot)com
Opdater...Jeg forstår stadig ikke, hvorfor min konto så er blevet lukket, da det, der nogensinde skete, var fejl på vegne af dine servere, ikke noget, jeg gjorde med vilje...hvordan kan jeg stole på, at enhver information, du giver, ikke er læge fra hvad det, for havde jeg set en enkelt af mine spins udbetaling uden en vindende kombination, ville jeg helt sikkert have sagt noget. Som jeg har gjort med andre kasinoer i fortiden, fordi nogle giver kompensation for at påpege sådanne ting. for ikke at nævne, at to af mine venner så den succes, jeg havde.
Hvis jeg er under indtryk af, at ingen af mine spins blev fejlbehæftet, og på din side, men ikke min, burde jeg bestemt ikke være skyld i at miste min konto??? Yderligere hvorfor blev min konto kun suspenderet, hvis en sådan aktivitet var i overensstemmelse med den gentagne adfærd, du hævder, hvorfor min konto blev markeret før.
Der er bogstaveligt talt så mange uoverensstemmelser med den holdning og "sandheder" dit forsøg på at definere din holdning ud fra. En af de mest iøjnefaldende, at min konto kun blev suspenderet, før jeg endelig fik fat i dig... hvorfor kun lukke min konto, når det lykkedes mig endelig at komme igennem til dig? Havde det været grunden til, at du påstod, at jeg ikke skulle have fået besked ved forsøg på at logge ind om, at min konto blev lukket? Eller simpelt hen finde min konto slet ikke der?
For jeg har lige prøvet igen, og den siger stadig, at min konto er suspenderet. Hvilket afspejler det faktum, at du vil hævde, at min konto blev lukket, er løgn. Jeg bekræfter yderligere min tro, at du ikke er ærlig, fordi du ikke ønsker at honorere udbetalingen...
Hele det her med at lægge byrden med at levere beviser på klienten er så skrukket. Som bruger af mange kasinoer, og med min rimelige andel af vanskeligheder, har jeg aldrig nået ud til et websted som dette for at få svar, jeg blev afvist ved at bede dem om at afklare, hvad det var, jeg ikke forstod.
Hvorfor havde jeg brug for en casinoguru for at lære om disse ting, som du simpelthen ikke kunne have afklaret via de kanaler, jeg forsøgte at finde en løsning via min egen indsats?
Det er som om jeg ikke vil lyve. Jeg syntes det var fuldstændig forvirrende hvordan jeg kunne have været så heldig. Som sagt har jeg været rundt på kasinoscenen og tabt og tabt noget mere. Næsten til det punkt, hvor jeg har overvejet, at noget må være galt, da udbetalingen vores så få og langt imellem det ikke gør noget for mig, hvordan man kan tabe så meget. Men her med ya'll får jeg at vide det modsatte..så enten vinder jeg, men mine resultater afspejler tab på min ende...af hvilken som helst grund med dit kasino, så jeg sejre på min ende, men ikke din server ende? Fordi jeg ikke bare kan snyde uden succes alle andre steder, men få succes på dit casino? Men hvis du kunne forklare, hvordan eller hvorfor nogen, der ikke gør noget ulovligt endnu under deres egen overbevisning på grund af deres manglende tekniske viden, skulle holdes ansvarlig i forhold til at få deres konto lukket og eller hvad der blev udnyttet eller en avuene, kunne jeg få disse svar rettet, vil jeg acceptere din beslutning om at trække mine gevinster tilbage i håb om, at den retning, du pegede mig på, kunne give mig den trøst, at en løsning kan opnås over alt, og uanset hvilket casino jeg går til, har chancen for at tabe eller vinde som alle andre.
For jeg kan ikke holde ud at acceptere, at andre kasinoer potentielt kunne slippe afsted med det samme, som du er nu, hvis jeg skulle "vinde", mens jeg samtidig også skulle acceptere det, uanset om jeg havde optaget hele min spins, at de ikke ville blive hædret, ligesom andre kasinoer har benægtet enhver uoverensstemmelse, jeg tror, kunne eksistere, men de ville aldrig indrømme sådanne, medmindre mine beviser matchede deres optegnelser.
Det er forkert på så mange niveauer.
1000% completely unsatisfied. I won pretty huge, only for my account to end up suspended. I spent countless hours trying to reach their support via the chat option yet it didn't work. i tried to contact them through email and I got a reply that said my email could not be delivered. Then for the first time finally got through, but was told to contact there support through email. So I did so, and then finally got a s response... I was told I tried to forge results? Like I'm sorry but I don't even know what that means. I've asked for further clarification, but I have yet to receive a reply. So complete the disappointed as I am not a technically literate individual, to be accused of doing something I don't even know how to do or understand had left me scratching my head utterly disappointed and completely unsatisfied.
I am. Not now, nor have I every cheated. I hope there is a chance to have this error corrected as I've never felt more let down. I fear they're just not willing to honour my win.
Soul crushed
My email address is tyler(dot)dreger(dot)84(at)gmail(dot)com
Update...I still don't understand why then my account has been terminated as what ever happened was errors on behalf of your servers not anything I did intentionally...how am to trust that any information ya'll provide isn't doctor from what it, because had I seen a single of my spins payout without a winning combination I certainly would have said something. As I have with other casino in the past because some provide compensation for pointing such things out. not to mention two of my friends watched the success I had.
If I'm under the impression none of my spins were errored and on your end but not mine certainly I shouldnt be at fault of losing my account??? Further more why was my account only suspended if such activity was consistent with the repeative behavior you claim why was my account flagged Sooner.
There is literally so many inconsistency with the position and " truths" your attempt to define your position by. One of the most glaring that my account was only suspended prior to finally getting a hold of ya'll... why only terminate my account upon my sucsess of finally getting through to ya'll? Had it been for the reason your claiming should I have not been notified upon attempting to login that my account was terminated? Or simple find my account not there at all?
Because I just tried again and it still says my account is suspended. Which reflect the fact ya'll claim my account was terminated is a lie. Further certifying my belief ya'll aren't being honest because you don't wanna honour the pay out...
This whole putting the burden to provide proof on the client is so screwed. As a user of many casino, and having my fair share of difficulty never once have I reached out to a site like this to get answer I was being denied via asking them to clarify whatever it was I didn't understand.
Why did I need casino guru to learn of these things ya'll simply couldn't have clarified via the channels I attempted to seek resolution via my own efforts?
It's like I won't lie I thought it was completely baffling how I could have been so lucky. As I said I've been around the casino scene losing losing and losing some more. Almost to the point where I've consider something Must be wrong as the payout our so few and far between it doesn't make any to me how one can lose so much. Yet here with ya'll I'm being told the opposite..so either I'm winning, but my results reflect lose on my end...for whatever reason with your casino I got to see wins on my end but not your server end? Cuz I can't just be cheat with no success everywhere else, but be successful at your casino? But if you could explain how or why someone who ain't doing anything illicit yet under there own belief due to their lack of technical knowledge should be held responsible in relation to having Their account terminated and or what was being exploited or an avuene I could get these answers addressed, I'd accept your decision of retracting my winnings in hope the direction ya'll pointed me could provide me the comfort that a resolution can be achieved over all and regardless of casino I go to, stand the chance to lose or win like everyone else.
Cuz I can't stand here accepting other casino could potentially get away with the same thing ya'll are now if I was to "win" while at the same time also need to accept that regardless of whether I had recorded the entirety of my spins, that they'd not be honored, just as other casino have denied any inconsistencies i believe might exists yet they'd never admit such unless my evidence matched there records.
This is wrong on so many levels.