Jeg vandt $20-30 oven i mit indskud, men de besluttede alligevel at trække bekræftelsen ud.
Jeg var nødt til at indgive en klage til Curaçao eGaming ("CEG"), som accepterede, at jeg havde fremlagt nok dokumenter til verifikation og forpligtede kasinoet til at betale min saldo.
Jeg endte med at få mine penge, men det tog to måneder.
upd:
Din bekræftelsesproces er dårlig.
Det er godt, at Curaçao eGaming forstår, hvordan verifikation skal foregå.
I won $20-30 on top of my deposit, but they still decided to drag out the verification.
I had to file a complaint with Curaçao eGaming ("CEG"), who agreed that I had provided enough documents for verification and obligated the casino to pay my balance.
I ended up getting my money, but it took two months.
upd:
Your verification process is poor.
It's good that Curaçao eGaming understands how verification should take place.
Kære roku,
Vores KYC-proces er implementeret for sikkerheden og sikkerheden for vores platform såvel som vores spillere. Dette er i overensstemmelse med vores vilkår og betingelser, som siger:
"8.9 Vi forbeholder os retten til at bekræfte dit navn og din adresse pr. post eller på anden måde. Vi kan efter vores skøn foretage yderligere sikkerhedstjek for enhver information, du giver. Ved at acceptere disse vilkår og betingelser giver du os adgang til, brug , behandle og gemme resultaterne af enhver identifikationsverifikation eller kontrol."
Vi sørger altid for, at anmeldelser bliver lavet så hurtigt som muligt. Den rettidige behandling afhænger dog af dit samarbejde og hurtig indsendelse af de nødvendige dokumenter.
Dear roku,
Our KYC process is implemented for the safety and security of our platform as well as our players. This is in accordance with our Terms and Conditions which states:
"8.9 We reserve the right to confirm your name and address by post or otherwise. We may, at our discretion, undertake additional security checks for any information that you provide. By agreeing to these Terms and Conditions, you allow us to access, use, process and store the results of any identification verification or checks."
We always ensure that reviews are done as soon as possible. However, the timely processing depends upon your cooperation and prompt submission of the required documents.